Teams at Innosoft Corporation

Guides Agile/Scrum teams and organizations, coaches teams toward greater maturity, removes impediments, facilitates collaboration and conflict resolution, supports Product Owners and backlog management, and promotes effective Agile delivery. The role also improves transparency, communication, team performance, and product outcomes through servant leadership and methodologies including Scrum, Kanban, SAFe, and XP.

Develop and maintain Microsoft Power Platform solutions using Power Apps, Power Automate, Power Pages, Dataverse, Power BI, and relational databases. Translate business requirements into scalable technical designs, integrate Microsoft and Azure services, implement security and governance controls, support compliance and audits, and provide mentorship and knowledge transfer. Evaluate emerging capabilities such as Copilot Studio while collaborating with stakeholders, architects, project managers, and developers.

Manages a four-person federal help desk supporting Drupal and related content platforms. Oversees ticket response and resolution SLAs, CMS troubleshooting, senior editorial approvals, user permissions, training, knowledge-base development, reporting, content migration, and demand reduction. Leads distributed coverage across an extended Eastern Time support window, coordinates escalations, maintains procedures, and supports emergency operations. The role requires federal Public Trust eligibility and periodic onsite presence near Baltimore.