Jobs at Liberty Mutual Insurance

Provide procurement analytics and insights to influence enterprise procurement strategy. Synthesize large datasets, build dashboards, lead project workstreams, present findings to stakeholders, and improve reporting infrastructure while mentoring teammates and applying data tools and automation.

Lead analytics to optimize the auto quoting and policy lifecycle experience, focusing on new-business growth and retention. Analyze quote flows, prefill data, risk classification, midterm/renewal logic, and competitive intelligence. Partner with Distribution, Data Science, Risk, Underwriting, Technology and Service teams to design, test, and implement experience improvements and provide actionable recommendations to increase engagement, reduce friction, and improve persistency and lifetime value.

Handle inbound sales calls and warm leads to assess customer insurance needs, recommend appropriate Property & Casualty coverages, and convert prospects into policyholders. Complete paid licensing and training, meet schedule and work-at-home requirements, and achieve sales targets with commission opportunities.

Handle inbound calls and warm leads to assess customers' insurance needs, recommend coverages, and close sales. Complete paid training and obtain Property & Casualty license. Work remotely with provided equipment, maintain a professional home workspace and wired high-speed internet, and follow scheduled shifts including one weekend day.

Lead product research and development for mobility insurance offerings. Draft and maintain coverage language and filings, assess compliance, analyze competitor filings, design manuscript solutions for emerging mobility and AV risks, and coordinate cross-functional initiatives with underwriting, claims, legal, actuarial, and strategy teams.

Manage and resolve large-loss personal property claims: investigate coverage, perform on-site inventory inspections, value damaged/lost contents, coordinate vendors/contractors, negotiate scopes and settlements, provide policyholder communication and technical support to other contents specialists.

Lead and grow the Insurance Professional Product Owner team to translate Direct Distribution strategy into product roadmaps and measurable outcomes. Define long-term portfolio strategy, influence build-vs-buy and technology investments, drive cross-functional execution, establish outcome metrics, and develop domain expertise to improve sales professional and customer experiences.

Manage all phases of moderately complex civil litigation up to ~$50,000 exposure. Conduct legal research, draft pleadings and motions, lead settlement negotiations, appear at hearings/trials, use e-discovery and case-management tools, advise claims teams, mentor junior attorneys, ensure compliance with ethics and licensing, and drive process improvements and automation.

Build and scale continuous monitoring and anomaly detection for Personal Lines Auto pricing programs. Analyze large datasets to detect issues, improve data quality, automate reporting, create dashboards and frameworks, and communicate findings to technical and business stakeholders. Partner cross-functionally to investigate root causes and support program-level monitoring for launched pricing programs.

Lead research and analysis for Coverage A (dwelling) product features, develop subject-matter expertise, run complex data analyses, manage cross-functional initiatives, synthesize insights into actionable product recommendations, present to leadership, and mentor junior analysts and interns.

Provide advanced analytical support to Enterprise Procurement by synthesizing large datasets, developing dashboards, and delivering insights to influence procurement strategy. Lead project workstreams, present recommendations to stakeholders, maintain reporting infrastructure, collaborate with data providers and business partners, and mentor teammates. Evaluate tools, processes, and apply AI/GenAI and automation to drive expense-saving opportunities and operational efficiency.

Lead research and analysis to improve Coverage A (dwelling) determination and Replacement Cost Estimate features. Independently query data, build tools, synthesize insights, manage cross-functional initiatives, present recommendations to leadership, gather competitive and vendor intelligence, and mentor junior analysts.

Underwrite construction-related insurance accounts within delegated authority, making data-driven accept/decline and pricing decisions. Manage and grow broker and client relationships, assess contractor and project exposures, negotiate terms and referrals, and collaborate with Claims, Actuarial, Risk Control and Legal. Contribute to product development, identify emerging risks, and mentor junior underwriters.

Underwrite and negotiate surety accounts, perform financial and risk analysis, manage profitability and retention of an assigned book, develop agent and broker relationships, evaluate financial statements and work-in-progress, identify product opportunities, resolve underwriting/workflow issues, mentor junior staff, and support special projects.

Lead and mentor risk control consultants on complex, high-premium commercial auto surveys; partner with underwriting, develop training and curriculum, apply AI and data analytics, deliver driver coaching and fleet management, and drive improvements in commercial auto risk control practices.

Underwrite and price complex insurance policies within authority, manage a broker/agent and client portfolio, develop profitable business, provide data-driven portfolio insights, collaborate across teams, mentor other underwriters, and contribute to underwriting and process improvements while maintaining regulatory and legal knowledge.

Lead a team of four as the senior Property subject matter expert for Small Commercial. Own Property analytics, product strategy, P&L performance, and new product development. Drive cross-functional initiatives, competitive analysis, and executive presentations. Build scalable tools, guide pricing and profitability, mentor analysts, and expand the BOP product into new industries while enabling new coverages.

Independently manage moderately complex civil litigation (up to ~$50,000 exposure) through all phases: research, pleadings, discovery, motions, settlement negotiations, hearings, trials, and mediations. Use e-discovery and case management tools, advise claims clients, evaluate and mitigate risk, mentor junior attorneys, conduct training, ensure compliance with ethical rules, and implement process and workflow improvements.