Teams at Liberty Mutual Insurance

Owns the documents, forms, policy summary, and policy details experience for an internal insurance servicing platform. Responsibilities include shaping roadmap and vision, prioritizing Agile backlogs, writing user stories and acceptance criteria, collaborating with engineering, UX, research, compliance, and stakeholders, analyzing user feedback and data, and ensuring role-appropriate access to policy information. The role supports modernization of Liberty Mutual’s policy systems and requires strong communication, decision-making, and problem-solving skills.

Own the documents, forms, and policy information experience for Liberty Mutual’s servicing platform. Prioritize the backlog, write user stories and acceptance criteria, accept completed work, and collaborate with engineering, UX, research, compliance, and business stakeholders. Use user feedback and data to improve policy summaries, document delivery, access controls, and policy details for service representatives and independent agents.

Drive product convergence analysis, requirements development, legacy product consolidation, and cross-functional working models for a Personal Lines property and specialty insurance transformation. The role coordinates Product, Technology, Delivery, and Pricing stakeholders, develops roadmaps and workplans, documents product requirements, and supports strategic portfolio modernization.