Jobs at Salesforce

Lead visual art direction for customer marketing and brand partnerships across campaigns, co-branded activations, editorial, digital, social, and experiential work. Translate complex B2B/technology narratives into clear, human visual concepts; maintain brand coherence across multi-format programs; drive concepting and execution; mentor junior designers; collaborate with cross-functional teams from brief through delivery; manage multiple fast-paced workstreams and evolve brand visual identity.

Lead copy development for customer stories, co-branded campaigns, editorial, digital, social, and experiential touchpoints. Interview customers, shape unified narratives, collaborate with cross-functional creative teams, drive concepting, uphold brand voice, and manage multiple workstreams in a fast-paced environment.

Lead Help Agent AI & Tooling team to drive generative AI strategy, evaluation tooling, observability, and NNAOV program. Define evaluation frameworks, improve agent quality and latency, centralize monitoring, and partner with Tech & Product to influence roadmap and deliver measurable business outcomes.

Serve as a subject-matter expert for Salesforce POS (PredictSpring), advising Signature Success Plan customers on architecture, integrations, performance, solution design, and adoption. Lead high-velocity engagements, translate technical concepts for varied stakeholders, identify capability gaps, recommend product or custom solutions, and collaborate across teams to drive customer success and growth.

Serve as a Commerce Cloud subject-matter expert driving technical architecture, performance optimization, and solution design for strategic customers. Evaluate capability gaps, recommend Agentforce-focused optimizations, run engagement playbooks, influence executive stakeholders, mentor peers, and ensure data ethics and privacy in customer solutions.

Manage end-to-end technical support cases for Salesforce products, diagnose and resolve complex issues, coordinate escalations, provide onboarding and best-practice guidance, create documentation, mentor peers, and collaborate with Product Engineering to improve platform functionality.

Lead global brand strategy and systems while pioneering AI-enabled tools and workflows. Support brand identity, positioning, architecture, naming, and M&A integration. Synthesize brand health and market research into actionable insights and enable scalable brand practice across teams.

Manage end-to-end Signature Success experience for a portfolio of high-value education customers. Build trusted relationships with business and technical stakeholders, drive adoption and measurable business value, monitor platform health, surface expansion and renewal opportunities, and coordinate cross-functional teams to resolve escalations and incidents.

Hands-on product manager responsible for sprint-to-release execution of Metadata and Tooling APIs and metadata frameworks. Maintain prioritized backlog, drive reliability and performance improvements, triage customer trust cases, partner with engineering and stakeholders, and engage developer/admin/ISV communities to shape roadmap and deliver platform metadata capabilities.

Customer-facing pre-sales technical architect who designs AI-powered Salesforce solutions, leads POCs and technical deep dives, advises on architecture, data, integration, security and AI, and develops repeatable go-to-market propositions for sales teams.

Lead measurement and optimization of pricing and monetization initiatives: define KPIs, run causal and statistical analyses, build scalable dashboards and automated reporting, enable Deal Desk and GTM teams with data-driven frameworks, and scale best practices across product and strategy using AI-accelerated analytics.

Lead end-to-end governance and operations of Salesforce's Accountability Performance Matrix (APM), owning master product hierarchy, product allocations, and change management. Partner with Data Engineering and Finance to migrate to an automated APM 2.0, define Org62 CRM product allocation fields, lead UAT, support new product introductions and complex bundle mappings, and scale operational processes to ensure accurate executive financial and forecasting reporting.

Entry-level software engineer to design, implement, test, and deliver scalable cloud products. Collaborate with cross-functional teams, develop automated tests and frameworks, improve development processes, and contribute to platform stability and performance.

The Director of Customer Success Managers will oversee team capacity, engage with senior leaders, ensure customer success, facilitate onboarding, and lead initiatives for improvement and collaboration across teams, enhancing product adoption and customer outcomes.

Develop backend applications, APIs, and integrations while ensuring scalability and stability. Collaborate in Agile teams and maintain quality code through testing.

This role requires technical leadership in finance engineering, focusing on architecting and implementing solutions in Workday Financials, integrations with external systems, and mentoring engineers while fostering innovation.

As a Lead Member of Technical Staff at Salesforce, you will architect and deliver scalable software, lead code reviews, and collaborate with product teams to ensure quality and success in product delivery.

Lead engineering on the MuleSoft platform: design and implement scalable, secure microservices and APIs, shape system architecture, own SDLC practices, mentor engineers, build automation and tests, and participate in on-call to ensure high availability.

Serve as first point of contact for customers using Agentforce and Data 360, troubleshoot technical issues, provide feature guidance and best practices, manage customer expectations, create and maintain knowledge content, participate in training, and escalate complex issues to internal teams to ensure customer success.

Partner with strategic customers to assess Industry Cloud implementations, design scalable secure Salesforce architectures, drive multi-cloud adoption, resolve technical issues, recommend optimizations, and liaise with product and success teams to improve long-term technology health and adoption.