Jobs at T-Mobile

Leads UX writing for Mint Mobile and Ultra Mobile digital experiences, creating clear copy for product flows, onboarding, errors, notifications, and account management. Supports brand copywriting across emails, ads, blogs, and social content. Collaborates with product, design, and brand teams, presents copy concepts, maintains style guides and templates, and mentors junior team members.

Leads product marketing strategy for T-Mobile’s broadband portfolio, including Fiber, 5G Home Internet, gateways, mesh products, and connected-home devices. Oversees positioning, segmentation, value propositions, roadmap inputs, business cases, pricing, go-to-market plans, launch readiness, and portfolio performance. Manages and develops Product Marketing Managers while partnering with Product, Engineering, Finance, Sales, Supply Chain, Analytics, and marketing teams to drive customer adoption, revenue, and ARPU growth.

Lead and own multi-workstream corporate strategy projects, structure problem solving, perform quantitative analyses and financial modeling, build decision-making models, craft executive presentations, drive cross-functional change, and mentor junior strategy team members.

Lead design and delivery of agentic LLM solutions embedded in business units: scope requirements, build RAG pipelines, integrations, orchestration, mentor FDE engineers, run experiments, measure ROI, and produce domain reporting and playbooks.

Provides advanced technical support for enterprise wireless and network products. Designs and executes product validation testing, defines acceptance criteria, triages issues, and resolves Tier 3 customer-impacting problems. Supports customer integrations, develops tailored technical solutions, and manages defects through production resolution. The role requires expertise across cellular core and RAN networks, wireline infrastructure, LAN/WAN connectivity, cloud technology, ITIL incident management, and cross-functional engineering collaboration.

Provides advanced technical support for enterprise wireless and wireline products. Designs and executes business value testing, validates platform performance, defines acceptance criteria, triages defects, and resolves Tier 3 customer-impacting issues. Partners with product, IT, vendor, and QA teams, supports customer integrations, develops technical solutions, and manages issue lifecycles through production resolution. The role focuses on network reliability, product quality, customer satisfaction, and operational stability.

Manages enterprise media budget tracking, spend reporting, purchase orders, funding classifications, quality assurance, and executive reporting. Partners with Finance, media, agency, and enablement teams to improve financial workflows through AI and automation. Maintains data integrity, documentation, and operational efficiency while supporting cross-functional initiatives and evolving paid media investment processes.

Design and refine digital and print creative for web, social media, email, marketing campaigns, merchandising, and packaging. Develop concepts, landing pages, email templates, icons, and brand resources while presenting work to stakeholders and collaborating with copywriters, marketers, project managers, and designers. Manage projects from conception through handoff, support senior designers, mentor junior team members, and maintain brand consistency across Ultra and Mint campaigns.

Designs and deploys AI systems, including RAG pipelines, machine learning models, LLM orchestration, prompt engineering, and model fine-tuning. Builds AI tools and evaluation processes, supports safe enterprise AI rollouts, and integrates solutions into customer service and operational workflows. Collaborates cross-functionally to improve customer satisfaction, efficiency, model performance, and AI safety across T-Mobile.

Designs, implements, and operates hybrid, multi-cloud network infrastructure across AWS, Azure, GCP, and on-premises datacenters. Responsibilities include hub-spoke architectures, cloud interconnects, BGP routing, hybrid DNS, firewalls, Terraform infrastructure-as-code, Python automation, SRE ownership, on-call support, incident analysis, technical documentation, and mentoring associate engineers.

Develop and execute commercial marketing strategies for T-Mobile services and products, including offer planning, product optimization, customer experience improvements, and revenue growth. Analyze market, customer, competitive, and business data to identify opportunities and build recommendations for senior leadership. Own product and service roadmap strategy, prioritize use cases, collaborate with product and go-to-market teams on launches, monitor performance, and lead strategic initiatives across functions.

Own and maintain T-Mobile’s enterprise long-range financial model and forecasts, build driver-based models, analyze financial performance under GAAP and IFRS, and communicate findings to executives. The role supports FP&A, reporting, and accounting partners; improves forecasting, reporting, and automation processes; troubleshoots data issues; and develops insights from large datasets. This hybrid position requires three office days per week.

Gather and engineer complex datasets from internal and external sources; develop ETL pipelines, dashboards, visualizations, forecasts, and advanced analyses using SQL, Python, Power BI, Tableau, Snowflake, and Databricks. Lead requirements gathering, prioritize analytics projects, define KPIs and metrics, create roadmaps, ensure data quality, and communicate strategic insights and recommendations to senior leadership.

Develops and leads large-scale Android software engineering initiatives using Kotlin and modern Android architecture. Responsibilities include designing modular applications, implementing reactive flows, building CI/CD pipelines, optimizing performance, conducting testing and code reviews, documenting architectures, evaluating technologies, mentoring engineers, and influencing technical standards and policy across the organization.

Acquire new small and medium-sized business accounts through prospecting, cold calling, networking, and referrals. Analyze customer needs, recommend wireless products and solutions, negotiate terms, and close sales. Manage sales funnels, forecasts, and activity reporting using sales automation tools. Participate in training and sales meetings while developing prospecting, call execution, and relationship-management skills.

Leads enterprise compliance controls testing and monitoring, manages compliance testers, advises legal and business stakeholders, evaluates control effectiveness, oversees remediation, and presents findings to senior leadership. Advances AI- and data-enabled compliance analytics, dashboards, and predictive monitoring. Requires experience building corporate compliance programs, designing controls, interpreting regulations, collaborating with attorneys, analyzing testing data, and managing teams.

Serve as technology and AI strategist for a legal practice area: design and deliver low-code/no-code and AI solutions, own the practice technology roadmap, drive adoption, partner with IT/Legal Ops and vendors, gather requirements, manage cross-functional programs, and ensure measurable outcomes and stakeholder alignment.

The Senior Engineer, Enterprise AI designs and develops AI applications that enhance productivity and decision-making across T-Mobile's enterprise, utilizing various AI frameworks and collaborating with cross-functional teams.

Leads SOC and incident response process improvement, automation, analytics, and responsible AI adoption. Designs and documents threat response workflows, builds SOAR and AI integrations, governs use cases, develops reporting, and trains teams. Partners cross-functionally to deliver cybersecurity initiatives, improve response speed, reduce manual effort, and strengthen threat response capabilities.

Design, refine, and manage driver-based financial and forecasting models focused on promotional spend and breakage. Analyze large datasets, build SQL extracts and PowerBI dashboards, synthesize findings into business drivers, recommend changes, coordinate reporting and presentations, and partner with Finance, Product, Marketing, and Accounting stakeholders.