Jobs at Trupanion

Manages the DevOps team responsible for source control, CI/CD, Terraform, release tooling, secrets, and certificates on Azure. Hires and develops engineers, plans sprint work, manages vendors, establishes engineering standards, supports audit controls, reviews technical changes, builds self-service tools, tracks delivery metrics, and leads incident response and on-call activities.

Leads end-to-end delivery of complex technology projects, managing scope, schedules, budgets, resources, risks, issues, dependencies, vendors, and stakeholder communication. Coordinates cross-functional business and technology teams, applies Agile and Waterfall methodologies, drives organizational change readiness, resolves blockers, and establishes project success metrics. The role requires strong communication, negotiation, analytical, and collaboration skills in a hybrid Seattle work environment.

Leads strategy, vision, roadmaps, and business ownership for member-facing mobile applications and web portals. Defines requirements, prioritizes features, leads UAT and launch readiness, and partners with technical product and engineering teams. Oversees digital experience alignment, analytics, user research, lifecycle engagement, and performance reporting. Manages a Digital Experience Manager and collaborates with Marketing, Legal, Compliance, Claims, and Creative teams to improve member engagement, retention, and self-service outcomes.

Leads member-led growth and lifecycle campaigns across referral, loyalty, and expansion programs. Owns campaign strategy, editorial calendars, experimentation, referral platform operations, cross-functional execution, analytics, and team development. The role drives subscriber acquisition, retention, conversion, customer lifetime value, and revenue growth through email, SMS, push, direct mail, paid social, and in-app channels.

Lead Trupanion’s digital acquisition strategy across paid media, SEO, email, and SMS to grow qualified traffic and member enrollment. Oversee channel strategy, audience segmentation, campaign execution, testing, optimization, media investment, agency relationships, and cross-functional partnerships. Manage and develop the acquisition team while using customer and performance data to guide growth decisions and improve acquisition efficiency.

Provides Workday HRIS administration, including employee lifecycle transactions, system maintenance, audits, reporting, documentation, ticket triage, and onboarding/offboarding coordination. Supports internal users, resolves HR inquiries, protects confidential information, and improves HR operations processes through cross-functional collaboration and continuous improvement.

Manage workforce identities, accounts, roles, entitlements, and access governance across enterprise applications. Support joiner, mover, and leaver processes, access reviews, RBAC, privileged access management, authentication troubleshooting, application onboarding, automation, and audit-ready documentation. The role administers Microsoft Entra ID and Active Directory, uses CyberArk and Lumos, investigates access issues, and collaborates with IT, security, HR, application owners, and business teams.

Develop and optimize acquisition-focused email and SMS campaigns that convert prospective pet owners into members. Own customer journeys, audience segmentation, copywriting, campaign execution, testing, deployment, and performance analysis. Partner with eCommerce teams, use customer and campaign data to identify opportunities, and continuously improve messaging, timing, sequencing, personalization, and conversion performance.

Leads operations, governance, security, integrations, upgrades, and continuous improvement for the Workday platform across HCM, Payroll, Finance, Adaptive, and Performance. Manages the Workday support team and vendor partners, ensures data integrity and SOX/ITGC compliance, oversees tenant administration and change management, and advises business units on scalable Workday solutions. The role also supports integrations, configuration, testing, documentation, and enterprise transformation initiatives.

Owns technology portfolio resource and capacity planning, forecasting, governance, financial tracking, executive dashboards, KPI reporting, and decision support. Partners with Technology and Finance leaders to identify risks, dependencies, staffing needs, and investment opportunities. The role also improves PMO processes, data quality, reporting automation, and PPM tools while supporting portfolio prioritization and investment planning.

Leads Microsoft identity, security, endpoint management, and Zero Trust architecture. Designs and implements Entra ID, Intune, Autopilot, Defender, authentication, identity governance, and secure access solutions. Drives Active Directory modernization, passwordless authentication, GPO migration, cloud endpoint transformation, and Zscaler coexistence initiatives. Develops PowerShell and Microsoft Graph automation, establishes governance standards, and partners with technology, security, compliance, infrastructure, service desk, and business teams to execute the Microsoft platform roadmap.

Supports security operations and incident response through alert monitoring, threat investigation, containment, evidence preservation, threat intelligence, threat hunting, vulnerability prioritization, automation, and case management. The role investigates identity, endpoint, cloud, email, network, application, third-party, AI, and breach-related security events; coordinates remediation with asset owners; maintains security metrics and documentation; and participates in business-hour coverage and on-call escalation.

Owns the design, administration, optimization, and operational maturity of Microsoft 365 E5, Intune, SCCM, endpoint management, application deployment, patching, and security capabilities. The role leads endpoint modernization, application packaging, compliance reporting, automation, governance, technical roadmaps, and Tier 3 support while partnering with infrastructure, security, compliance, service desk, and business teams.

Leads complex, enterprise-wide technology programs involving multiple projects and workstreams. Responsibilities include defining program roadmaps and governance, coordinating project managers and vendors, managing schedules, dependencies, risks, issues, budgets, and changes, and providing consolidated status reporting. The role also mentors project leaders, resolves cross-functional conflicts, and supports organizational change readiness.

Leads day-to-day accounts payable operations while supporting accounts receivable, procurement, commissions, treasury, and financial reporting. Responsibilities include invoice processing, reconciliations, payment preparation, commission validation, system changes, data analysis, audits, regulatory filings, internal controls, and process improvements. Serves as the senior AP resource and manager backup, coordinating priorities, resolving escalations, identifying risks, and ensuring accurate, timely, GAAP-compliant processes.

Leads AI enablement and solution delivery across Finance, including identifying use cases, training employees, designing AI-enabled workflows, integrating ERP and finance systems, and managing data readiness, governance, controls, and audit compliance. Builds solutions for FP&A, close, revenue, audit, and procurement while measuring efficiency, automation, forecast accuracy, and reduced manual effort. Partners with Technology, Data, and enterprise AI stakeholders to align strategy and implementation.