Search the 9 jobs at Trupanion

As a Customer Support Specialist at Trupanion, you will provide exceptional support to members primarily via phone, chat, and email. You will handle sensitive situations with empathy, utilize multiple systems, and make genuine connections with members. Fluency in French or Spanish is a plus. This is a full-time position with a pay range of $21 per hour, uncapped monthly bonuses, and potential Restricted Stock Units.

As the Ecommerce Marketing Manager at Trupanion, you will lead strategic ecommerce marketing initiatives to drive online sales and revenue growth. Responsibilities include developing eCommerce strategies, optimizing user experiences, implementing data-driven strategies, and collaborating with various teams to achieve enrollment and conversion goals. Requires 5+ years of experience in online sales and expertise in SEO, web analytics, and UX/UI design.

The Growth Insights team at Trupanion is looking for a curious and pet-loving analyst to creatively come up with data-focused solutions and drive change through data collection, analysis, and collaboration. The position is based in Seattle with a hybrid remote/in-office schedule.

As a Customer Retention Specialist at Trupanion, you will engage with current members requesting to cancel their policy, investigate, problem-solve, and retain them as members. You will handle sensitive situations with empathy, adapt to changes in a high-growth environment, and utilize multiple systems simultaneously.

Senior Manager of Social Media team responsible for developing and executing organic social media strategy, creating innovative content, and leading a team of brand reputation and social engagement specialists to engage with pet-loving members and the veterinary community.

Trupanion is seeking a Corporate, Privacy, and Cyber Attorney to join their Legal Department. Responsibilities include corporate, contracts, privacy, data governance, and cybersecurity matters. The role involves advising on compliance with privacy laws, developing data governance practices, and expertise in cybersecurity regulations. Qualifications include 3-8 years of legal experience, preferably in regulated industries, and alignment with Trupanion's mission and values.

The Learning & Development Manager, Member Experience is responsible for implementing training for Claims and Contact Center teams, collaborating with leaders, and designing effective learning solutions. The position requires 5+ years of Learning and Development experience with leadership skills and instructional design expertise.

Tax Manager role with a focus on international tax reporting, compliance, and planning at Trupanion. Responsible for US international tax reporting and foreign country tax filings. Opportunity to work on a variety of tax matters and drive process improvements. Hybrid remote/in-office schedule in Seattle area.

Senior Ecommerce Web Analyst at Trupanion responsible for analyzing digital experiences, providing insights to improve user experience, and drive pet enrollments. Key responsibilities include leading analytics projects, managing reporting tools, and collaborating with stakeholders.