Teams at WebMD

Supports customer analytics and commercial economics by applying AI modeling, SQL, Excel, and business intelligence to identify revenue, retention, margin, bundling, cross-sell, and expansion opportunities. Extracts and validates data from disparate sources, identifies behavioral patterns, builds forecasts, and delivers actionable insights to Sales, Marketing, Product, Revenue Operations, and Lifecycle teams. The role influences commercial and go-to-market decisions across customer segments, products, and channels.

Manage a 300–400 account book of business for legal marketing clients. Responsibilities include renewals, upselling, negotiation, churn reduction, onboarding, consultative marketing recommendations, performance analysis, relationship management, and accurate Salesforce forecasting. The role is sales-focused, with base compensation plus commission, and requires strong B2B selling, communication, organization, and client relationship skills.

Lead and coach 8–12 Account Managers while transforming account management into a strategic, consultative client-partnership function. Drive revenue growth, retention, upselling, and engagement for SMB law firm clients through data-driven insights and compelling value positioning. Guide teams through AI-driven market changes, sales-tool transformations, and evolving product portfolios while building a resilient, collaborative, client-focused culture.