Jobs at Zenoti

Lead Zenoti’s payment operations function, setting strategy, managing the team, ensuring regulatory compliance, mitigating onboarding and payment risks, resolving operational issues, monitoring KPIs, and improving processes. The role partners with finance, IT, customer service, legal, auditors, payment processors, software partners, and banks to ensure secure, efficient payment processing and reduce escalations.

Lead enterprise customer implementations and onboarding by defining requirements, demonstrating and configuring Zenoti solutions, managing pilots, mitigating risks, resolving issues, documenting processes, meeting SLAs, and coordinating internal teams. The role requires deep product expertise, strong technical understanding, customer presentation skills, analytical problem-solving, and the ability to manage multiple projects and travel to customer locations.

Lead enterprise customer implementations and onboarding by defining requirements, demonstrating solutions, configuring software, managing pilots, mitigating risks, resolving issues, documenting processes, and coordinating internal teams. The role requires deep product expertise, technical understanding of integrations, strong communication, customer training, project management, and occasional travel to customer locations.

Lead strategic customer relationships, drive product adoption, improve retention, identify expansion opportunities, manage renewals, and align customer outcomes with revenue goals. Serve as a Zenoti platform expert, solve customer challenges, use data to guide strategy, influence executives, and collaborate with sales, marketing, product, and support teams.

Lead SaaS customer onboarding and enablement for AI products, including setup, integrations, demos, training, adoption planning, and ROI measurement. Serve as a trusted customer advisor, monitor usage and health metrics, gather feedback, resolve issues with Product, Engineering, and Support, and provide customer and internal business reviews. Support renewals, expansion, and long-term account growth while managing multiple projects and remote stakeholders.

Lead enterprise customer implementations and onboarding by defining requirements, demonstrating and configuring Zenoti solutions, designing pilots, mitigating risks, resolving issues, documenting solutions, meeting SLAs, and coordinating internal teams. The role requires deep product and integration expertise, strong customer communication, solution design, training, and the ability to manage multiple projects while aligning with customer time zones. Short-notice travel to customer locations may be required.

Provide on-site technical support for Hyperconnect VOIP: troubleshoot call quality (packet loss, jitter, latency), diagnose browser and device issues, use tools like Wireshark and browser dev tools, escalate VOIP bugs to engineering, document solutions, and participate in rotating shift coverage to ensure service reliability.

Manage customer relationships and drive adoption, retention, and expansion for Zenoti’s SaaS platform. Serve as a product expert, solve customer challenges, use data to guide strategy, influence executives, and collaborate cross-functionally with sales, marketing, product, and support teams. Manage multiple accounts while communicating complex topics clearly and prioritizing customer needs.

Manage a portfolio of high-ARR enterprise customers to drive adoption, retention, and expansion. Deliver executive workshops, business reviews, data-driven insights, and solution recommendations. Collaborate cross-functionally to resolve technical issues, influence stakeholders, and proactively mitigate churn while identifying upsell opportunities.

Manage a portfolio of high-value enterprise customers by driving platform adoption, retention, renewals, expansion, and customer satisfaction. Build relationships with executives and franchise owners, lead workshops and business reviews, analyze customer health metrics, resolve issues proactively, and provide product and business insights. Collaborate cross-functionally with sales, marketing, product, support, engineering, and operations teams while managing complex multi-divisional and global accounts.

The Technical Account Specialist will provide support to Zenoti customers, focusing on product support, issue resolution, and training while coordinating with a global team.

Drive revenue growth, retention, and expansion across strategic enterprise SaaS accounts. Build executive relationships, develop account plans, close upsell and cross-sell opportunities, monitor customer health and usage metrics, manage forecasts and pipelines, and partner with Customer Success, Product, Marketing, and Services teams. Advise clients on operational efficiency, customer experience, AI-powered solutions, and business growth.

The Director of Sales, Mid-Market is responsible for generating new revenue, managing a team of Account Executives, and driving sales performance. This role requires leadership, coaching, and data-driven pipeline management to achieve targets.