Jobs at Zenoti

Provide on-site technical support for Hyperconnect VOIP: troubleshoot call quality (packet loss, jitter, latency), diagnose browser and device issues, use tools like Wireshark and browser dev tools, escalate VOIP bugs to engineering, document solutions, and participate in rotating shift coverage to ensure service reliability.

Lead the contract renewal process for SaaS contracts, negotiating terms, maintaining client relationships, and analyzing revenue forecasts.

Serve as strategic partner for assigned customers to drive adoption, retention, and expansion of Zenoti's platform. Build relationships, become product SME, analyze customer data to solve problems, influence executives, coordinate cross-functional teams, and manage multiple accounts with strong prioritization and communication.

The role involves implementing and configuring Zenoti solutions for clients in the wellness industry, ensuring customer satisfaction through training and support, while managing multiple projects and documenting processes.

The Customer Success Manager at Zenoti ensures that clients effectively adopt and utilize the platform, focusing on relationship-building, problem solving, and driving customer satisfaction and retention through data-driven strategies and collaboration across teams.

The Senior Product Specialist will lead customer onboarding, drive product adoption, collaborate with internal teams, and provide insights to enhance customer engagement.

The Technical Account Specialist will provide support to Zenoti customers, focusing on product support, issue resolution, and training while coordinating with a global team.

The Account Manager will drive revenue growth, develop executive relationships, execute account plans, and provide strategic guidance to customers in the beauty and wellness SaaS space.

The Director of Sales, Mid-Market is responsible for generating new revenue, managing a team of Account Executives, and driving sales performance. This role requires leadership, coaching, and data-driven pipeline management to achieve targets.