Jobs at Zenoti

Generates and qualifies sales leads through inbound follow-up, outbound prospecting, cold calling, market research, and lead-generation campaigns. Researches accounts, builds relationships with decision-makers, maintains prospect databases, qualifies customer needs, collaborates with channel partners and sales teams, and transfers qualified opportunities to Account Executives.

Lead strategic customer relationships, drive product adoption, improve retention, identify expansion opportunities, manage renewals, and align customer outcomes with revenue goals. Serve as a Zenoti platform expert, solve customer challenges, use data to guide strategy, influence executives, and collaborate with sales, marketing, product, and support teams.

Lead SaaS customer onboarding and enablement for AI products, including setup, integrations, demos, training, adoption planning, and ROI measurement. Serve as a trusted customer advisor, monitor usage and health metrics, gather feedback, resolve issues with Product, Engineering, and Support, and provide customer and internal business reviews. Support renewals, expansion, and long-term account growth while managing multiple projects and remote stakeholders.

Lead enterprise customer implementations and onboarding by defining requirements, demonstrating and configuring Zenoti solutions, designing pilots, mitigating risks, resolving issues, documenting solutions, meeting SLAs, and coordinating internal teams. The role requires deep product and integration expertise, strong customer communication, solution design, training, and the ability to manage multiple projects while aligning with customer time zones. Short-notice travel to customer locations may be required.

Provide on-site technical support for Hyperconnect VOIP: troubleshoot call quality (packet loss, jitter, latency), diagnose browser and device issues, use tools like Wireshark and browser dev tools, escalate VOIP bugs to engineering, document solutions, and participate in rotating shift coverage to ensure service reliability.

Manage customer relationships and drive adoption, retention, and expansion for Zenoti’s SaaS platform. Serve as a product expert, solve customer challenges, use data to guide strategy, influence executives, and collaborate cross-functionally with sales, marketing, product, and support teams. Manage multiple accounts while communicating complex topics clearly and prioritizing customer needs.

Manage a portfolio of high-ARR enterprise customers to drive adoption, retention, and expansion. Deliver executive workshops, business reviews, data-driven insights, and solution recommendations. Collaborate cross-functionally to resolve technical issues, influence stakeholders, and proactively mitigate churn while identifying upsell opportunities.

Manage a portfolio of high-value enterprise customers by driving platform adoption, retention, renewals, expansion, and customer satisfaction. Build relationships with executives and franchise owners, lead workshops and business reviews, analyze customer health metrics, resolve issues proactively, and provide product and business insights. Collaborate cross-functionally with sales, marketing, product, support, engineering, and operations teams while managing complex multi-divisional and global accounts.

Serve as strategic partner for assigned customers to drive adoption, retention, and expansion of Zenoti's platform. Build relationships, become product SME, analyze customer data to solve problems, influence executives, coordinate cross-functional teams, and manage multiple accounts with strong prioritization and communication.

The Customer Success Manager at Zenoti ensures that clients effectively adopt and utilize the platform, focusing on relationship-building, problem solving, and driving customer satisfaction and retention through data-driven strategies and collaboration across teams.

The Technical Account Specialist will provide support to Zenoti customers, focusing on product support, issue resolution, and training while coordinating with a global team.

The Director of Sales, Mid-Market is responsible for generating new revenue, managing a team of Account Executives, and driving sales performance. This role requires leadership, coaching, and data-driven pipeline management to achieve targets.