Jobs at Zenoti

The Technical Account Specialist will provide support to Zenoti customers, focusing on product support, issue resolution, and training while coordinating with a global team.

As an Inbound Sales Development Representative, you will handle incoming inquiries, qualify prospects, schedule demos, and maintain CRM records while collaborating with the sales team.

The Senior Product Specialist leads SaaS onboarding and implementations, ensuring customer satisfaction by analyzing requirements, configuring product features, and providing training and support to drive adoption and revenue growth.

Manage multiple customer projects in the Professional Services team to enhance the adoption of Zenoti's software solutions, ensuring high-quality delivery and maintaining customer relationships.

Provide on-site technical support for Hyperconnect VOIP: troubleshoot call quality (packet loss, jitter, latency), diagnose browser and device issues, use tools like Wireshark and browser dev tools, escalate VOIP bugs to engineering, document solutions, and participate in rotating shift coverage to ensure service reliability.

Provide on-site technical support for Hyperconnect VoIP, troubleshoot real-time call quality and device/browser issues, analyze network problems, escalate bugs to engineering or third parties, document solutions, contribute knowledge base, participate in rotating shifts, and assist with broader Zenoti platform support.

The Lead Customer Success Manager ensures client success with Zenoti's platform through relationship building, product expertise, and data-driven strategies. Responsibilities include advocating for customers, driving adoption, and collaborating cross-functionally to enhance client satisfaction and retention.

The role involves leading customer onboarding for SaaS products, driving product adoption, collaborating across teams, and providing insights to enhance customer satisfaction and success metrics.

Lead the contract renewal process for SaaS contracts, negotiating terms, maintaining client relationships, and analyzing revenue forecasts.

The role involves working with customers to define requirements, conducting demos, configuring Zenoti solutions, addressing issues, and ensuring successful implementation of software products.

The Senior Account Executive drives business plans, converts leads, consults on Zenoti's products, and manages customer relationships. This role includes upselling and collaboration with various teams for sales and customer support.

The Senior Product Specialist will work directly with customers to tailor Zenoti solutions, oversee implementations, and ensure customer satisfaction while managing multiple projects and collaborating with internal teams.

The role involves implementing and configuring Zenoti solutions for clients in the wellness industry, ensuring customer satisfaction through training and support, while managing multiple projects and documenting processes.

The Customer Success Manager at Zenoti ensures that clients effectively adopt and utilize the platform, focusing on relationship-building, problem solving, and driving customer satisfaction and retention through data-driven strategies and collaboration across teams.

The Lead Customer Success Manager at Zenoti will drive customer relationships, analyze business models, and consult with clients to ensure successful software implementation and satisfaction while identifying upsell opportunities.

The Senior Product Specialist will lead customer onboarding, drive product adoption, collaborate with internal teams, and provide insights to enhance customer engagement.

The Account Executive will convert leads into sales, manage customer relationships, and strategize business growth while working closely with internal teams to enhance customer success.

Manage a portfolio of Key accounts, delivering proactive workshops and insights to drive growth. Cultivate relationships with customers and work cross-functionally to enhance customer success and retention.

The Director of Sales, Mid-Market is responsible for generating new revenue, managing a team of Account Executives, and driving sales performance. This role requires leadership, coaching, and data-driven pipeline management to achieve targets.

The Account Manager will drive revenue growth, develop executive relationships, execute account plans, and provide strategic guidance to customers in the beauty and wellness SaaS space.