Teams at Zenoti

Serve as strategic partner for assigned customers to drive adoption, retention, and expansion of Zenoti's platform. Build relationships, become product SME, analyze customer data to solve problems, influence executives, coordinate cross-functional teams, and manage multiple accounts with strong prioritization and communication.

Manage a portfolio of high-ARR enterprise customers to drive adoption, retention, and expansion. Deliver executive workshops, business reviews, data-driven insights, and solution recommendations. Collaborate cross-functionally to resolve technical issues, influence stakeholders, and proactively mitigate churn while identifying upsell opportunities.

The role involves implementing and configuring Zenoti solutions for clients in the wellness industry, ensuring customer satisfaction through training and support, while managing multiple projects and documenting processes.