Teams at Zocdoc

Provides customer service and support to healthcare provider accounts through calls, email, and chat. Resolves issues, promotes platform features, identifies upsell opportunities, maintains accurate interaction records, and helps providers maximize Zocdoc’s marketplace services.

The job description provides limited role-specific details. The Platform Engineering Manager would presumably lead platform engineering efforts supporting Zocdoc’s digital healthcare marketplace, collaborating with teams to build reliable, scalable infrastructure and platform capabilities.

Lead the technical direction of Zocdoc’s patient acquisition platform, building scalable APIs, microservices, AWS infrastructure, and React experiences. Improve SEO, page speed, system reliability, and patient-facing data access. Collaborate with Product, Design, and Marketing, integrate third-party data and Contentful, apply LLM technology, promote engineering excellence, mentor engineers, and drive AI-focused innovation across distributed teams.