Enterprise Customer Success Architect

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We are one of the main reasons it’s possible to text with a business today. Zipwhip was the first company to enable texting on existing business phone numbers, and we are now the world’s leading business-texting software and API provider. More than 35,000 companies use us to increase customer engagement and drive growth through texting on their existing landline, VoIP or toll-free phone number. Intuitive cloud-based software, an enterprise-grade API and direct network connectivity mean businesses can use any computer or mobile device to securely and reliably reach their customers, every time.  

Our strong venture backing allows us to aggressively invest in our product, technology and team; we’ve received nearly $100 million in funding from the likes of Goldman Sachs, M12 (Microsoft Ventures) and OpenView. We are consistently ranked one of Washington’s fastest-growing workplaces, and were voted the 6th best place to work in the state by Seattle Business magazine and The Puget Sound Business Journal in 2019.  

Every day we work to uphold our core DIRECT values: Determination, Innovation, Respect, Enthusiasm, Collaboration and Trust. We know that we’ll build better products if we have a diverse and inspired team that’s encouraged to make mistakes and experiment.  

If you want to be part of a team where you’re supported and empowered to change the way the world communicates, then we’d love to hear from you. 

How this role makes an impact:  

Enterprise Customer Success Architects work cross-functionally to support a variety of technical projects for Zipwhip’s largest and most complex clients. The typical Success Architect has multiple years of experience in strategy, design, and implementation consulting. You’ve demonstrated high aptitude for learning and mastering technical subjects and are not shy at tackling problems with a high degree of ambiguity. You are attached at the hip with Enterprise Customer Success Managers to ensure our customers continually experience the most value out of Zipwhip.

What you’ll be working on:  

  • Establish technical credibility by providing customers with industry tailored points of view and guidance based on successful engagements of other deployments.
  • Leverage knowledge of your customers’ environments and use cases to establish and maintain a roadmap to implement Zipwhip features and capabilities.
    • This may include technical scope identified in pre-sales motion, new initiatives/integrations driven by our customers, and/or new capabilities delivered by Zipwhip.
    • Use data to influence and prioritize decisions and timelines
    • Work with Enterprise Customer Success Managers to seamlessly combine this roadmap with account success plans.
  • Facilitate post sale solution design sessions via whiteboarding and/or webinars
  • Partner with account teams on developing Statements of Work as needed
  • Partner with account, support, and product teams to resolve client technical support issues. Support customer communications as needed.
  • Partner account, support, and product teams on periodic reviews with customers (e.g., Health checks, QBRs, etc.)

The skills you’ll need:  

  • Client Facing
    • Able to do some light travel (post-covid)
    • Proven to be a trusted partner in client-facing engagements with F500 Enterprise customers.
    • Able to influence our client’s senior technical resources, such as enterprise architects, CIO/CTO, etc.
    • Strong presentation skills and solution design skills
    • Diplomacy, tact, and poise under pressure when working through customer issues.
  • Core knowledge, experience, & skills
    • A degree in Computer Science, MIS, or relevant degree/experience is preferred
    • Deep expertise working with enterprise SaaS, REST APIs, webhooks, and complex custom integrations. Experience with mobile platforms, IT/Telephony and networking is a preferred.
    • 3-5 years of experience working in client-facing technical advisement roles with enterprise clients
    • Previous experience in technical support, implementation, technical sales, and consultancy.
    • Ability to work across teams in a high-velocity environment
    • Has strong analytical / technical acumen 
    • Ability to create client facing artifacts using PowerPoint, Word, Lucid chart, and other applications as needed
    • Can prioritize multiple timelines & competing goals
  • General
    • Must be a self-motivated go-getter willing to roll up sleeves.
    • Proactive team player with innovative ideas to inspire client loyalty and adoption
    • High-level of attention to detail and deadlines
    • Must be industrious and a good problem solver

Why Zipwhip?  

  • Ranked the #6 best workplace in Washington in 2019 from Seattle Business magazine and The Puget Sound Business Journal 
  • Consistently ranked one of Washington’s fastest-growing companies by Deloitte 
  • Competitive salary and stock options
  • Full benefits package including parental leave, 401k, flexible remote work, generous PTO
  • Health benefits including paid maternity and paternity leave, medical, vision, disability and life insurance 
  • Free on-site weekly yoga and meditation classes hosted by ZUM fitness, and discounted memberships to Soul Fitness and CorePower Yoga 
  • A brand newoffice on Elliott Bay with easy beachfront park access  
  • Stipend for transportation and cell phone usage 
  • A culture of transparency and open communication, including a catered weekly lunch meeting hosted by our CEO 
  • Values-based leadership and a commitment to building diversity and inclusion 

We are an equal opportunity employer and we value diversity of all kinds. We prohibit discrimination against any applicant or employee based on any legally recognized basis. This includes, but isn’t limited to, race, color, national origin or ancestry, citizenship status, creed, religion, gender identity or expression, sexual orientation, pregnancy, marital status, age, veteran status, disability or any other status protected by federal, state or local law.  

We are an E-verify participating employer. 

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • ScalaLanguages
    • SqlLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • MongoDBDatabases
    • MySQLDatabases
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • Aha!Management
    • BasecampManagement
    • JIRAManagement
    • SmartsheetManagement
    • WordpressCMS
    • HubSpotCRM
    • SalesforceCRM
    • MarketoLead Gen


We just moved into a brand new space across from Elliott Bay - check out our water view, sky bridge to a beach park and roof deck.

An Insider's view of Zipwhip

What are some social events your company does?

Every Friday we do something called Gourmet Lunch Friday, or "GLF" as we call it, where we get lunch catered by local chefs and the whole company comes together to eat lunch. This is also a time to go over weekly updates about product, engineering, and sales.


Talent Manager

What are Zipwhip Perks + Benefits

Zipwhip Benefits Overview

Flexible PTO policy in addition to 11 other standard holidays
About 8 days of paid sick leave per year
Medical, dental, and vision benefits
401K (matching 100% of the first 1% and 50% match on 2-6%. Only 17% of companies have better matches than we do)
Parking or transportation subsidy of $75/month
Cell phone stipend of $20/month
Gourmet Lunch Fridays (catered lunch every Friday)
Free drinks and snacks in the office space
Subsidized breakfast and lunch in cafeteria
Discounted fitness center near the office, and free fitness classes in the office

Volunteer in local community
Zipwhip participates in local volunteer activities such as the Big Climb -Leukemia & Lymphoma Society, Backpack Bridgade, and PAWS.
Friends outside of work
Eat lunch together
Intracompany committees
Zipwhip has culture and fun committees that are re-elected annually and manage events and programs from our annual holiday party to our volunteer programs.
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
matching 100% of the first 1% and 50% match on 2-6%. Only 17% of companies have better matches than we do
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Zipwhip provides employees a subsided gym membership program at a gym near the office for $20/ month.
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Cross functional training encouraged
Promote from within
Customized development tracks
Paid industry certifications
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