Medicare Sales Manager at Assurance

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About Assurance
At Assurance we are disrupting the antiquated and inefficient world of insurance and financial services. Our team of world class software engineers, data scientists, and business professionals are modernizing how people obtain and manage their financial life all through our powerful platform ecosystem. We are rapidly growing as we expand our product offerings and global footprint, and this growth continues to present new and exciting challenges as we push our industry into its future. We eliminate waste throughout the industry and calculate the complex into simple, valuable solutions to improve people's lives. We are humble, driven, and committed to improving the lives of millions. 
Our Medicare Sales Management team drives success across a number of US locations, leading large groups of vendors and remote Medicare insurance agents. In this highly impactful role, you’ll need to collaborate closely with management staff who work within our vendors and our remote agents to effectively and efficiently train agents on product knowledge and navigating our advanced technology platform. You’ll have the opportunity to help agents and management alike by troubleshooting daily issues and continuing to provide feedback to evolve our platform and systems.
As our company is growing quickly, it’s important that our Sales Managers thrive in a rapidly changing environment and seek to constantly improve their skills and ability on the job. You should be an expert at building solid relationships, internally and externally, that allow everyone in the organization to quickly solve problems and succeed together. Our ideal candidate loves to solve challenging problems using a mix of intuition developed through experience and modern technology and comes from a background is sales support or medicare/insurance-related sales. 

What you’ll do in this role:

  • Train and manage a large team of Medicare Insurance Agents
  • Inspire and lead your teams to exceed ambitious sales and growth targets
  • Become an expert on our CRM and train others to be able to navigate the platform efficiently
  • Partner closely with leadership to develop and track metrics on a regular and rigorous cadence
  • Design and develop a performance management processes in collaboration with vendor management - drive performance through this approach
  • Work with engineering and IT to improve any technical issues impacting your teams
  • Constantly bring feedback to internal development teams to improve the platform and the agent experience

To be successful in this role, you must possess the following:

  • 3-5 years of experience managing in a call center environment
  • Experience as a licensed Medicare agent
  • Excellent verbal, telephone and written communication skills
  • Solid understanding of CMS and Health Care Reform rules and regulations
  • Inside sales experience in a Medicare and/or individual sales environment with a track record of exceeding expectations
  • Basic budgeting and P&L experience or knowledge
  • A strong commitment to exceptional customer experiences
  • Solid understanding of call center technology 

The additional experience is highly desired:

  • Experience working in a highly remote environment
  • Experience working in a fast-paced startup environment
  • Proven track record of increasing sales in a phone-based environment

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SpringFrameworks
    • DB2Databases
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • SalesforceCRM

Location

We're located in the heart of downtown Seattle at the corner of 5th and Madison, conveniently between Westlake Center and Pioneer Square.

An Insider's view of Assurance

What’s the vibe like in the office?

“We're all so friendly and open to working and collaborating. We care for each other's work and personal health so that we can all be strong and grow together. No teammate gets left behind.”

Adrienne

Partner Marketing Specialist

What does your typical day look like?

“If I write code in the morning it often goes out on the same day, impacting thousands of customers and often having a noticeable change on our 'mission control' style dashboards throughout the office.”

Alex

Senior Software Engineer

What makes someone successful on your team?

“Everybody is very smart but not arrogant. In the data team, especially, everybody puts the team first over themselves - there are no egos. It is always about making things better for the team and the business.”

Callum

Director of Data Engineering

How do your team's ideas influence the company's direction?

We are calculated decision-makers. Every idea is a potential experiment waiting to be tested. We drive the business forward by rapidly iterating on several ideas leveraging the data to tell us which direction we should take next.

Megan

Principal Data Scientist

What are Assurance Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Daily stand up
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Assurance provides flexible start and end times for our employees
Remote Work Program
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Some Meals Provided
Happy Hours
Happy hours are hosted Once per week.
Parking
We offer employees A parking subsidy.
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
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