About the Role 

RealSelf is seeking an SDR Manager to lead a team of Sales Development Reps and coordinate B2B-owned efforts focused on inbound lead qualifying and prospecting outbound revenue opportunities.

The Sales Development team is responsible for qualifying leads at unengaged points of the sales funnel and cold calling prospects generated by a variety of marketing and Sales outside sources. In this role, you’ll successfully drive your team’s goals/objectives, specifically how those numbers pull through to impact revenue and new customers. Through process optimizations, individual coaching, team training, messaging direction, daily objective tracking, and constant (near obsessive) data analysis, you will build and manage a team with high conversion rates and individual results. A successful candidate will display exceptional interpersonal and client-service skills across a variety of channels and promote a strong sense of urgency for reaching goals and key deliverables. This function reports into B2B marketing and is a bridge between acquisition marketing/revenue activation and Sales. 

About the Opportunity

This is a unique opportunity to build out a true SDR powerhouse and have a dramatic and direct impact on the company’s steep near-term and long-term goals. This is a crucial role in developing our acquisition strategy so this team (and manager) will have high-visibility among execs and the leader of this team will have an opportunity for fast growth and an incredibly successful career with proven results.   

We are a remote-first company, and this is a remote role in the US. 

Responsibilities:

• Managing 4-6 SDRs to hit individual and team goals (with opportunity to scale) via: 
• Educating and developing prospects for Sales hand-offs that convert 
• Following-up on inbound and outbound marketing leads to identify qualified opportunities
• Researching key players and enrich current database
• Setting qualified booked meetings for Sales team with leads and current customers 
• Driving attendance for webinars and live conferences
• Managing direct reports: recognize and take quick corrective actions, execute performance improvement plans and provide constructive feedback to your team
• Closing your team’s knowledge gaps, address client objections, and explore other ongoing development that will continue to drive individual and team improvements
• Owning the role of internal expert on the customer “gatekeeper” and office structure, day-to-day and best outreach practices
• Leading weekly feedback loop meetings into call results, off-script messaging and tactics needing improvement/tweaks

About You: 

Goal-obsessed and thrive in a fast-paced, constantly evolving environment.  Operate with a data-driven approach to goals but with an empathetic approach to problem-solving and interpersonal conflicts; drive impact and deliver results.

Requirements:

• 2+ years of customer-facing experience
• 1+ year of experience managing a customer-facing team
• Demonstrated ability to manage a Sales team or SDR-like roles 
• Previous experience (customer-facing preferred) with medical offices
• Exceptional interpersonal, verbal and written communication, and conflict resolution skills 
• Strong coaching, inspiration, and leadership skills
• Highly self-motivated with confident decision-making skills and attention to detail 
• Expert in creating positive and supportive team environments that deliver results 
• Proven ability to make quick but informed decisions when the answers aren’t immediately clear
• Experience with Salesforce, Outreach required (Gong experience strongly preferred

Travel:

Minimal travel is required for this role. 

Work Environment:

RealSelf is a values and performance-driven team that shares a common purpose of achieving our mission of creating a world where every investment in modern beauty is Worth It. We believe in inclusiveness, equal pay, and giving back. With COVID-19 we have become a more remote and distributed workforce that understands the value of internal connections and collaboration across all teams. 

About RealSelf:
RealSelf.com is the leading consumer destination in the $32B US medical aesthetics market. We make the experience of choosing a procedure and connecting with the right doctor easy, personal, and trusted. Since 2006 our authentic reviews, unbiased ratings, and expert answers from board-certified doctors have helped tens of millions of people explore their options, from skincare to laser skin resurfacing to highly considered cosmetic surgery. With the backing of world-class investors, we’re growing RealSelf into a global business with a broad range of services. Come join our super talented and passionate team!

Check out our realselflife Instagram account to keep up on company updates and learn more about life at RealSelf.

RealSelf is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.