Top Remote Fintech Operations & Support Jobs in Seattle, WA

The GTM Strategy Analyst will design and maintain systems to enhance the GTM engine, work with revenue teams, and improve processes through automation.

The Implementation Director leads strategic healthcare technology implementations, ensuring successful project execution, client engagement, and process improvement. This role demands strong communication and problem-solving skills, along with experience in complex healthcare environments.

As a Partnership Manager, you'll maintain and deepen technology partnerships, oversee integrations, work across teams, and track partnership success metrics to enhance product distribution.

The Business Process Analyst will redesign and operationalize workflows, focusing on process documentation, improvement, automation, and performance measurement within a nine-month contract.

The Lead Process Engineer optimizes operating processes for the AXIS platform in the BFSI sector, engaging with various teams to ensure scalable and compliant workflows. Responsibilities include end-to-end documentation, automation-first process engineering, and enhancing client implementations while integrating risk and compliance controls.

The Client Accounting Lead oversees a full suite of cloud accounting tasks for multiple clients, ensuring process implementation, financial reporting, and client communication.

Monitor real-time card transaction activity across multiple platforms to identify and investigate suspicious behavior. Classify fraud types, manage disputes and chargebacks end-to-end per Visa/Mastercard rules, escalate appropriately, communicate with cardholders and stakeholders, reconcile GL items related to disputes, produce accurate case documentation, and contribute to fraud trend reporting and detection rule improvements.

Provide inbound phone and digital support for retail bank onboarding: review and approve applications, troubleshoot issues, complete account maintenance, adhere to SLAs and regulations, participate in testing and training, and deliver excellent customer service across varied schedules.

Provide inbound phone and email technical support for POS software and Windows environments. Troubleshoot applications, basic Windows OS and networking issues, manage and document support tickets, meet ticket volume and productivity metrics, escalate complex issues, and participate in weekend/rotational coverage to maintain service levels and customer satisfaction.

Lead remediation and restitution for deposit products by identifying impacted customers, validating data and financial outcomes, and ensuring compliant restitution. Perform detailed data and account-level analysis, partner across Technology, Risk, Legal, Compliance, Finance and Operations, strengthen controls, and prevent future customer impact through governance and continuous improvement.

Support loan officers and processors by inputting, organizing, and distributing mortgage loan information and documents, accessing online sources and loan origination software, and ensuring files meet guidelines. Maintain communication, manage time, and handle office equipment while working PST hours.