Hiya Inc. Offices

Lead Hiya’s global brand and communications strategy across PR, analyst relations, social media, creative, thought leadership, events, and crisis communications. Own the company narrative, visual and verbal identity, media relationships, executive visibility, and brand measurement. Manage internal creative and events teams plus external agencies, build organic social from the ground up, adapt messaging across international markets, and coach a growing global team while remaining hands-on with strategy and content execution.

Leads Hiya’s global Forward Engineering organization, overseeing solutions architecture, forward-deployed engineering, customer integrations, distribution platforms, reliability, incident response, and cost to serve. The role partners with Product Engineering, Sales, and Customer Success across the full customer lifecycle. Responsibilities include organizational strategy, hiring, budgeting, operating metrics, technical standards, roadmap feedback, and scaling support across North America, Europe, and Asia. This hybrid Seattle role requires 30–40% travel.

Drive new business and product-led growth conversions for SMB and enterprise customers. Manage the full sales cycle, including prospecting, discovery, demos, presentations, negotiation, and closing. Build pipeline with SDRs, marketing, and partners; meet revenue quotas; forecast accurately in Salesforce; and collaborate with Customer Success, Sales Engineering, and Product to ensure successful handoffs and expansion opportunities.