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Welcomes VIP guests and Hilton Honors members in the executive lounge, provides food and beverage service, handles inquiries and complaints, coordinates room assignments and reservations, manages VIP amenities, supports lounge operations and inventory, explains membership benefits, and contributes to revenue through upselling and upgrades.
Executive Lounge Receptionistは、ホテルの中でも特に重要なお客様をお迎えするエグゼクティブラウンジを担当するポジションです。VIPゲスト対応やラウンジ運営を通じて、お客様一人ひとりにパーソナライズされたサービスを提供していただきます。ホテルで培った接客経験やフロント経験を活かしながら、より高いレベルのゲストサービスを学び、成長できる環境です。
Responsibilities主な業務内容
- VIPゲストおよびヒルトン・オナーズ上級会員への接客対応
- ラウンジ内での飲食サービスの提供（ブレックファスト・スナックタイム・カクテルタイム）
- ゲストからのお問い合わせやご要望への対応
- クレーム対応および問題解決
- 客室アサインやVIPアメニティの手配
- 各種予約手配・関連部署との調整業務
- ラウンジ運営、在庫管理、品質管理
- ヒルトン・オナーズ会員プログラムのご案内
- アップセル・アップグレード提案による収益向上への貢献
応募資格
- ホテルでのゲストサービス（宿泊部・料飲部・客室管理部）などの実務経験＜必須＞
- 日本語での円滑な接客対応ができる方
- 英語でのコミュニケーションに抵抗のない方
- VIPゲスト対応にふさわしいホスピタリティマインドをお持ちの方
- チームワークを大切にしながら主体的に行動できる方
Join an Award-Winning Workplace Culture
At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.
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