Decagon Logo

Decagon

Account Executive, Strategic Accounts

Job Posted 9 Days Ago Reposted 9 Days Ago
Remote
250K-330K Annually
Senior level
Remote
250K-330K Annually
Senior level
The Account Executive will build relationships, develop strategies to acquire key accounts, manage stakeholders, and collaborate with internal teams to deliver customized solutions.
The summary above was generated by AI

About Decagon

Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experience. Our AI agents provide intelligent, human-like responses across chat, email, and voice, resolving millions of customer inquiries across every language and at any time.

Since coming out of stealth, Decagon has experienced rapid growth. We partner with industry leaders like Hertz, Eventbrite, Duolingo, Oura, Bilt, Curology, and Samsara to redefine customer experience at scale. We've raised over $200M from Bain Capital Ventures, Accel, a16z, BOND Capital, A*, Elad Gil, and notable angels such as the founders of Box, Airtable, Rippling, Okta, Lattice, and Klaviyo.

We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values—customers are everything, relentless momentum, winner’s mindset, and stronger together—shape how we work and grow as a team.

About the Role:

We’re looking for a Strategic Account Executive that thrives in a highly autonomous environment. You’re product-minded, scrappy, and comfortable building your pipeline with some of the largest brands in the world. We have strong engineers on the team and the ability to aggressively support potential sales with customizations to close the deal. 

Responsibilities:
  • Develop a strategy to break into and close key strategic logos for Decagon 

  • Develop deep, trusted relationships with key stakeholders at all levels of the customer organization (comfortable speaking to CX leaders, Product Leaders, and Operations Leaders) 

  • Understand the customer's business, challenges, and strategic priorities to uncover new opportunities for expansion 

  • Collaborate with internal teams (founders, deployment strategists, engineering, etc.) to deliver tailored solutions

  • Forecast and accurately report on pipeline and revenue 

  • Develop and execute account plans to execute strategic deals 

  • Provide feedback and insights to product and leadership teams to influence the company's roadmap

  • Maintain expert-level knowledge of the company's products, services, and industry trends

  • Expect moderate travel.

Qualifications:
  • 7+ years of experience in strategic or enterprise sales

  • Proven track record of growing revenue and expanding business with large, complex accounts

  • Excellent communication, presentation, and negotiation skills

  • Strong business acumen and ability to speak the language of the C-suite

  • Consultative selling approach with a focus on value-based solutions

  • Ability to manage multiple stakeholders and cross-functional initiatives

  • Bachelor's degree or equivalent work experience

  • Bonus points if you have previous experience selling AI or customer support/experience software

Benefits:
  • Medical, dental, and vision benefits

  • Take what you need vacation policy

  • Daily lunches, dinners and snacks in the office to keep you at your best

Top Skills

AI
Customer Support Software

Similar Jobs

21 Days Ago
In-Office or Remote
3 Locations
154K-154K
Senior level
154K-154K
Senior level
Software • Analytics
Drive revenue and hunt new business for Calabrio by managing the sales cycle, developing relationships, and meeting quota expectations.
Top Skills: OutreachSales NavigatorSalesforceZoominfo
An Hour Ago
Remote or Hybrid
United States
165K-253K Annually
Senior level
165K-253K Annually
Senior level
Automotive • Big Data • Information Technology • Robotics • Software • Transportation • Manufacturing
Lead the development of test automation frameworks and ensure software quality through comprehensive testing strategies in a hands-on technical leadership role.
Top Skills: Azure DevopsBuildkiteC++Github ActionsGitlab Ci/CdGoGoogletestJenkinsPytestPythonRobot FrameworkRust
An Hour Ago
Easy Apply
Remote
United States
Easy Apply
160K-185K Annually
Senior level
160K-185K Annually
Senior level
Healthtech • Insurance • Other • Sales • Software
As a Senior Data Engineer, you will build and maintain data infrastructure, ensuring reliability and performance, while mentoring junior engineers and collaborating with teams.
Top Skills: AirflowAWSDbtDockerGCPKubernetesPythonSQL

What you need to know about the Seattle Tech Scene

Home to tech titans like Microsoft and Amazon, Seattle punches far above its weight in innovation. But its surrounding mountains, sprinkled with world-famous hiking trails and climbing routes, make the city a destination for outdoorsy types as well. Established as a logging town before shifting to shipbuilding and logistics, the Emerald City is now known for its contributions to aerospace, software, biotech and cloud computing. And its status as a thriving tech ecosystem is attracting out-of-town companies looking to establish new tech and engineering hubs.

Key Facts About Seattle Tech

  • Number of Tech Workers: 287,000; 13% of overall workforce (2024 CompTIA survey)
  • Major Tech Employers: Amazon, Microsoft, Meta, Google
  • Key Industries: Artificial intelligence, cloud computing, software, biotechnology, game development
  • Funding Landscape: $3.1 billion in venture capital funding in 2024 (Pitchbook)
  • Notable Investors: Madrona, Fuse, Tola, Maveron
  • Research Centers and Universities: University of Washington, Seattle University, Seattle Pacific University, Allen Institute for Brain Science, Bill & Melinda Gates Foundation, Seattle Children’s Research Institute
By clicking Apply you agree to share your profile information with the hiring company.

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account