Account Manager - Emerging Risk

Newfront (a WTW company) embraces a flexible work environment and supports employees working remotely, hybrid, or in-office.

SUMMARY: Responsible for managing the internal service process and relationships for assigned property and casualty client companies.  

FROM THE TEAM: Come join Newfront’s Emerging Risk Team!  We are a smart, dynamic, and fun-loving group privileged to be working with some of the most innovative companies across the world.  We provide risk management guidance to companies across multiple industries. There’s something new every day!  We promote from within whenever possible and are committed to the professional development of our team members, providing time and funding for courses and seminars.  Oh yeah, we like to have fun too.

This position is a salaried, exempt, and full-time position and will be reporting to the Team Lead. This is a US-based remote or hybrid position with the option to work from any of Newfront's office locations or hubs in Southern California or Texas. Will be considered hybrid if living within 25 miles of a Newfront office location. #LI-Remote

What You’ll Be Responsible For:

• Independently manage client relationships and accounts within our industry leading Emerging Risk Group handling venture backed accounts.

• Managing a book of up to $1MM in volume revenue made up of approximately ~85 clients.

• Act as first and primary client point of contact to provide day-to-day service by responding to client questions and requests.

• Develop, analyze, and implement competitive insurance programs, providing various alternatives for client consideration.  Prepare market, quote rates for renewals and new business.

• Manage the onboarding process of new clients.

• Manage the marketing process for prospect companies.

• Prepare and review client communications and finalize for delivery.

• Communicate and collaborate with producers, clients and underwriters to obtain information, quote rates, prepare proposals, or service existing accounts.

• Maintain current files and prepare policy renewal questionnaires, recommending coverage enhancements. Review, evaluate, rate and market Commercial Insurance applications and documents for accuracy.

• Compile and organize all client information necessary to process new, renewal, cancellation and endorsements.

• Perform thorough contract reviews for clients.

• Perform database file management and input information.  Accurately manage and maintain documents in agency management systems. 

• Provide training to Account Coordinators.

• May manage Account Coordinators.

• May manage and/or train the next level down (i.e. AE may manage and train AMs or ACs.; AM may manage and train ACs)

• Perform other duties and special projects as assigned.

Qualifications:

• Excellent communication skills:  written, public speaking and presentation preparation.

• Excellent telephone/zoom etiquette and customer service skills, professionalism and tact.

• Advanced knowledge of Microsoft Office and its more complex features. 

• Ability to be resourceful, take initiative, solve problems and offer solutions.

• Works well with others in a fast paced environment and be responsive to co-workers and colleagues.  Ability to train, delegate, provide oversight and give feedback. 

• Adaptability and flexibility to address issues and client needs.

• Excellent time management skills.

• Ability to learn and adopt and train use of technology systems and software applications.

• Excellent at multi-tasking and flexibility to manage ever changing priorities and deadlines.

• Ability to review internal/external deliverables to ensure accuracy.

• Intermediate project planning and management.

• Ability to forge relationships and build trust.

Preferred Knowledge, Skills and Abilities:

• Minimum of 3 to 5 years of brokerage experience is required. Need a strong understanding of all lines of coverage, including management liability.

Required Certificates, Licenses, Registration:

• Property and Casualty Insurance license is required (to have or obtain within 3 months of start date).

The pay range for this position in California, Washington, Colorado, and New York at the commencement of employment is expected to be between $66,600 - $104,000. However, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including a bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, the employee will be in an “at-will position,” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

At Newfront, we are committed to hiring diverse talent and supporting an inclusive workplace environment. If you are excited about a role at Newfront but feel you’re missing a few of the qualifications, we still encourage you to apply and tell us about yourself. You may just be the next Newfront team member that we are looking for! 

Newfront is proud to be an equal opportunity workplace. Diversity is in our DNA and we believe that creating an inclusive workplace elevates the value we are able to bring to our customers and employees alike. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law.

If you require reasonable accommodations throughout the application or interview process, please contact us at [email protected]. For information regarding how Newfront collects and uses personal information, please review our Privacy Policy.