Account Manager

About Emplicit:

Emplicit is the leading marketplace agency for ambitious brands. We are an e-commerce maximization partner, deeply embedded across multiple channels including Amazon, Tik Tok Shop and other marketplaces, DTC websites, and social shopping. We partner with our clients to manage every aspect of their specific ecommerce journey.

Working at Emplicit:

Emplicit is seeking an ambitious Account Manager II to join our talented team. In this role, you will be a key partner in managing the needs and expectations of a diverse portfolio of clients. The Account Manager II is responsible for forging strong, lasting partnerships with our clients and driving top line revenue.

In this position, you will also:

• Serve as a primary client contact for our midsize clients, managing day-to-day communication including performance updates, marketplace challenges, and strategic recommendations to ensure project success
• Drives retention and growth among customers by understanding their business needs and helping them succeed. 
• Pursues relationships and identifies business opportunities to upsell services/products to current clients. 
• Drive marketplace growth by developing and executing comprehensive account plans that align with client goals and maximize revenue potential.
• Develop account plans to maximize their Amazon success and Emplicit revenue.
• Troubleshoot issues and proactively create solutions.
• Anticipate potential account obstacles and develop proactive solutions to mitigate risk.
• Manage the efforts of a cross-functional team in developing e-commerce and marketing strategies to maximize brand and market opportunities.

This opportunity might be a good fit if you:

• Have a Bachelor's degree in Marketing, Business Administration, Communications, or related field, coupled with relevant experience in client-facing roles, eCommerce, or account management.
• Have experience managing multiple client relationships in an agency, consultancy, or customer service setting.
• Have a consultative sales approach with experience in strategic account management and growing customer lifetime value.
• Are skilled at building long-term client relationships focused on retention, with the ability to recognize and articulate the value of enhanced service offerings
• Have excellent written and verbal communication skills.
• Are a strong team player, detail oriented, and able to balance competing priorities.
• Have a “customer-first” mindset and an innate ability to build trust with clients, teams and leadership.

Exceptional candidates also have:

• Have prior work experience with Amazon or Tik Tok Shop's ecommerce marketplaces.
  

What we have to offer:

• A competitive base salary ranging from $60,000.00 to $70,000.00 per year plus a performance-based bonus opportunity.
• A remote-first, flexible work environment with remote-work stipend.
• Generous time-off including flexible, self-managed PTO and 11 Paid Holidays per year.
• The opportunity to work with and learn from a smart, collaborative team.
• Comprehensive benefits package including health, dental, vision, disability, and life insurance benefits.
• 401K Retirement Savings program with a company match.

Emplicit provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.