Veritone: AI that makes you even better
Veritone Logo

Veritone

Account Manager

Job Posted 23 Days Ago Posted 23 Days Ago
Remote
Hiring Remotely in United States of America
Mid level
Remote
Hiring Remotely in United States of America
Mid level
The Account Manager will drive customer adoption of the Veritone platform, oversee onboarding, provide training, maintain relationships, manage renewals, and identify upsell opportunities.
The summary above was generated by AI
POSITION SUMMARY

Welcome to Veritone Hire – where innovation meets passion, and every day is an adventure in shaping the future of recruitment. As a global tech powerhouse, we're not just another company; we're a vibrant community spanning continents and languages, dedicated to revolutionizing how businesses find talent.
At Veritone Hire, we believe in fostering a culture where diversity thrives, creativity sparks, and work-life balance isn't just a buzzword – it's a way of life. Our team is at the forefront of change, leveraging intuitive technology and data insights to empower companies worldwide.

‎ 

WHAT YOU'LL DO

  • Drive adoption of Veritone in the customer organization, including technical assistance, training, demos, platform evangelism, configuration and customization assistance.

  • Manage the on-boarding experience for customers.  Deliver group training and 1-1 sessions to ensure understanding and adoption.

  • Become the internal voice of the customer.  Marshal resources across other Veritone teams to  solve issues.

  • Take ownership for each customer’s success and ROI with our services.

  • Proactively consult to fully understand their needs and actively solve pain points.

  • Build strong trust-based relationships with users and customer sponsors, often at the VP-level and above.

  • Respond quickly to customer-submitted questions and requests, sometimes outside of typical business hours.

  • Maintain portfolio and monitoring analytics, reports and KPIs.  Create internal and customer-facing reports.

  • Solicit references, referrals and testimonials from customers.

  • Collaborate internally with product, marketing and sales teams to communicate customer needs to design ideal offering/features.

  • Manage the customer renewal process and identify upsell opportunities.

‎ 

WHAT YOU'LL NEED

  • 3+ years of Account Management, Customer Success or Sales SaaS experience

  • Proficiency working with CRM Software (e.g. Salesforce) and Microsoft Office

  • Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail

  • Understanding of online software (SaaS) services and/or technology based solutions.

  • B.S. or B.A. highly preferred.

  • Excellent writer and communicator with strong presentation skills via phone, online and in person.

  • Internet-savvy and entrepreneurial with a strong interest in tech startup culture.

  • Able to effectively prioritize and execute tasks in a dynamic fast-paced environment.

  • Account management, project management and problem-solving skills.

  • High level of organization and a great attention to detail.

  • Ability to learn new concepts quickly.

  • Data driven with appreciation of organization and process.

Bonus

  • 2+ years of experience in Recruiting (full desk) or with a job board

  • Salesforce experience

‎ 

Top Skills

Crm Software
MS Office
Salesforce

Similar Jobs at Veritone

14 Hours Ago
Remote
United States of America
Junior
Junior
Artificial Intelligence • Computer Vision • HR Tech • Machine Learning • Software
The Product Marketing Manager develops go-to-market strategies, manages product launches, and drives marketing performance while collaborating across teams to enhance customer acquisition.
Top Skills: B-To-B Go-To-Market StrategyDemand GenerationMarketing CommunicationsPrSoftware Product Marketing
15 Days Ago
In-Office or Remote
2 Locations
105K-150K Annually
Senior level
105K-150K Annually
Senior level
Artificial Intelligence • Computer Vision • HR Tech • Machine Learning • Software
Design and implement secure network architectures and identity systems, mentor team members, and enhance automation using AI technologies.
Top Skills: Active DirectoryAzure Entra IdElkLdapOauthOktaPowershellPrometheusPythonSAMLScimSplunkTerraform
20 Days Ago
Remote
United States of America
80K-80K
Senior level
80K-80K
Senior level
Artificial Intelligence • Computer Vision • HR Tech • Machine Learning • Software
The IT Systems Administrator manages enterprise IT infrastructure, provides application expertise, ensures system security, and supports M&A activities, focusing on both cloud and on-premise systems.
Top Skills: Active DirectoryAppleAWSAzureAzure Active DirectoryBashCiscoFortinetGoogle Cloud PlatformGoogle WorkspaceJuniperLinuxMdmMerakiOkta SsoPowershellUbiquitiWindows

What you need to know about the Seattle Tech Scene

Home to tech titans like Microsoft and Amazon, Seattle punches far above its weight in innovation. But its surrounding mountains, sprinkled with world-famous hiking trails and climbing routes, make the city a destination for outdoorsy types as well. Established as a logging town before shifting to shipbuilding and logistics, the Emerald City is now known for its contributions to aerospace, software, biotech and cloud computing. And its status as a thriving tech ecosystem is attracting out-of-town companies looking to establish new tech and engineering hubs.

Key Facts About Seattle Tech

  • Number of Tech Workers: 287,000; 13% of overall workforce (2024 CompTIA survey)
  • Major Tech Employers: Amazon, Microsoft, Meta, Google
  • Key Industries: Artificial intelligence, cloud computing, software, biotechnology, game development
  • Funding Landscape: $3.1 billion in venture capital funding in 2024 (Pitchbook)
  • Notable Investors: Madrona, Fuse, Tola, Maveron
  • Research Centers and Universities: University of Washington, Seattle University, Seattle Pacific University, Allen Institute for Brain Science, Bill & Melinda Gates Foundation, Seattle Children’s Research Institute
By clicking Apply you agree to share your profile information with the hiring company.

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account