Account Manager

At AbsenceSoft, we’re transforming the employee experience. Our secure, intuitive technology helps employers bring humanity, certainty, and efficiency to some of the most complex moments in the workplace. Built by HR professionals for HR professionals, we’re proud of where we’ve been and even more excited about where we’re going.

We’re seeking an Account Manager to support and grow customer relationships within an assigned book of business. In this role, you’ll ensure customer satisfaction, manage renewals, and identify opportunities to expand usage of AbsenceSoft’s leave management SaaS platform. You’ll serve as a trusted advisor to our clients, helping them get the most value from our solutions while collaborating with internal teams to deliver exceptional results.

What you'll do

• Serve as the primary contact for assigned accounts, managing day-to-day engagement.
• Support renewals by demonstrating value and addressing customer needs.
• Deliver training and product guidance to drive adoption and customer satisfaction.
• Collaborate with internal teams (Sales, Product, Support) to resolve issues quickly.
• Track account activity and maintain accurate records in CRM tools.
• Gather customer feedback and share insights to improve products and processes.
• Participate in a highly compliant environment and help maintain company controls and security within your role.

What you'll bring

• Bachelor’s degree in Business or related field, or equivalent experience.
• 1–3 years of experience in account management, customer success, or a related client-facing role.
• Strong communication and relationship-building skills.
• Ability to manage multiple priorities and meet deadlines.
• Proficiency with CRM or account management tools (e.g., Salesforce, HubSpot).
• Experience in SaaS or HR technology preferred.
• Familiarity with HR, benefits administration, or compliance solutions a plus.
• Customer-first approach with a focus on relationship-building.
• Organized, detail-oriented, and proactive with a growth mindset.

Why join us

At AbsenceSoft, we LEAD with our values:

Lead with Innovation - We create meaningful change through intelligence, focus and passion.  We embrace curiosity, data, and insight to shape the future of our industry. Always innovating, learning and evolving.

Elevate Every Voice - Every perspective matters. We listen, learn, and build a culture where diversity of thought and experience drives better solutions and smarter decisions. 

Achieve Together - The customer fuels everything we do. We share knowledge, collaborate, celebrate wins, and face challenges as one team because success is always a collective achievement.

Drive Outcome - Every action we take delivers measurable value to our teams, our customers, and the employees they support. Accountability is non-negotiable. We honor our commitments, take responsibility for results, and see every success and setback as a chance to grow stronger.

We offer:

• Impact that matters. You’ll do work that shapes the future of the modern workplace
• Flexibility and trust. We’re remote-first and results driven. You’ll have the freedom and flexibility to do your best work, wherever you do it best.
• Growth and development. We believe the best work happens when people are growing. You’ll have access to learning resources, leadership programs, and real opportunities to take on new challenges and expand your impact.  
• Competitive rewards. We offer comprehensive benefits, a performance-based bonus program, and equity opportunities – because when we grow, you should too.
• Time for life. Recharge and reconnect with flexible time off, paid holidays, and flexible leave programs designed to support every season of life.
• Belonging and balance. We’re building an inclusive culture where every voice is valued, collaboration is celebrated, and success is shared.
• Compensation Transparency. Compensation range for this position is $65,600 - $82k annually, depending on experience and location.

We’re committed to building a team as diverse as the customers we serve. If your experience doesn’t align perfectly with every qualification, we still encourage you to apply you might be exactly what we’re looking for. If this sounds like a fit, apply today, we’d love to meet you!
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