Account Manager

Grow With Us! At Hilb Group, we recognize that our associates are our greatest asset. We promote a service-driven culture of high performance that encourages career and professional development. The Hilb Group is currently seeking a motivated and ambitious ­­­­­Account Manager to join our team. The ideal candidate will be motivated to succeed, is well organized, able to prioritize, and able to work well with a team. This is a remote position.
Responsibilities:

• Develop scope, implementation plan and timeline for all assigned accounts.

• Manage onboarding clients on to internal benefit administration technology platforms through regular calls with clients and internal partners providing status reports and timeline management through post enrollment.

• Partner with cross-functional departments for allocation of resources for case implementation.

• Develop and maintain client, broker relationships, and ensure NEP services are maintained.

• Create renewal strategy and recommendations to sales team and broker books.

• Record and track progress on a weekly basis, providing status updates to management through project management systems and CRM.

• Embrace and be open minded to new tools and processes and learn how to effectively use them in position.

• Proactively identify opportunities for process improvement, best practices, and growth.

Qualifications:

• Two year college degree in related field or equivalent experience preferred

• Licensed insurance broker or ability and willingness to obtain license within one year of assignment

• Proven customer service skills

• Excellent phone skills, organizational skills, computer and keyboarding skills; knowledge of word processing with Microsoft

• Windows and Office experience

• Ability to work within a team environment

• Ability to self-direct the completion of job duties

• Previous experience using agency management system preferred

• Able to effectively handle multiple tasks, including using multiple software applications.

• Strong technical skills including coverage terms & conditions.  

• Critical thinking skills and ability to resolve issues or offer solutions with a high degree of accuracy and focus on customer service and account rounding.

Benefits: 

• Company Paid Life Insurance, Long-Term and Short-Term Disability.

• Medical, Dental, Vision and FSA/HSA plans.

• 401(k) with company match.

• Additional voluntary benefits including Critical Illness, Accident Insurance, Hospital Indemnity and Supplemental Life Insurance, Legal and Identity Protection, and Pet benefits.

• Generous PTO.

• An awesome team of professionals!

The Hilb Group is an equal opportunity employer, and we actively support and comply with all applicable federal, state, and local laws prohibiting all forms of discrimination in employment. Additionally, we have a zero-tolerance policy for all forms of harassment in violation of federal, state, and local laws.