Account Strategist / Account Manager

What you'll be doing

- Owning 10–15 client accounts simultaneously: communication, health, risk management, retention, and upsells.

- Building high-level outbound omnichannel strategies for each client. Ensure smooth performance, identify blockers, and suggest rectification strategies.

- Running 3–4 client calls per day. Status updates, strategy sessions, difficult conversations, and showing up fully to every one of them.

- Leading the internal pod (which consists of SDRs, Delivery Lead, Content Specialist) toward client KPIs, not just reporting on them.

- Managing escalation when results fall short: looping in the Training Manager and Delivery Lead, driving alignment, not just flagging issues.

- Balancing individual and team KPIs (50%/50%) and being accountable for both.

What you bring

- 3+ years in account management, client success, or B2B lead generation — with at least 5 concurrent projects under your belt, ideally 10+

- Proven full ownership of account health and results, coordination, support, and actual accountability.

- Experience managing stakeholders on both sides: clients with high expectations and internal teams you need to motivate, not just update.

- The ability to stay composed in difficult client conversations and turn conflict into productive insight.

- Well-developed time-management framework. There are no fixed hours here, and when priorities slip, 15 clients will feel the impact.

- Native or C2 English, written and spoken

- Familiarity with outreach tools and CRM is a plus (we use Reply, Nooks, Planhat, HubSpot, Expandi, Slack, Gmail, OpenAI, Claude)

What's special about working at Belkins

- You'll work at the #1 lead generation agency — not a single-product company. Every quarter brings new industries, new challenges, new tactics.

- Your earning potential is literally uncapped - base salary, with bonuses and upsells that can regularly double total compensation for strong performers.

- Every action that moves a client forward is recognized and rewarded.

- You'll have full autonomy over how you work and a senior AM alongside you during the onboarding period to set you up for success.

- There's a real growth path: AM is already a senior role, and strong performers grow into Tribe Lead as the company scales.

- For every client, you work within a dedicated pod: SDRs, Researchers, a Delivery Lead, Content Specialist, so you're never alone, and always learning.

You're our kind of person if you

- Are truly energised by talking to people — not just tolerant of it. Three to four client calls a day should recharge you, not drain you.

- Can hold structure across a high volume of relationships without being micromanaged.

- Read the room and adjust your tone, message, and approach before a situation becomes a problem.

- Are proactive about improving processes, not just executing them.

- Believe the best AM is the one who already knows what the client is about to complain about and has already fixed it.

What to expect in our process

- Screening call with Inna (TA Specialist) (30–45 min) — a conversation about your background, motivation, and fit

- Test assignment — a practical case to see how you think about account health, risk, and client communication

- Interview with Yurii (Head of Account Management) (60 min) — competency deep-dive + role-play scenario

- Final interview with Heads & Culture (45–60 min) — leadership alignment and the bigger picture