The Accounting Solutions Expert manages customer accounting relationships, provides technical guidance, and aids in product implementation and customer education, advocating for user needs.
About Blue Onion
Blue Onion is building the next generation of accounting systems and financial workflow automation for leading retail and consumer brands. Blue Onion enables companies like Supergoop!, Lemme, and a.k.a. brands to close their books daily–not monthly–with guaranteed accuracy. Blue Onion is the only platform that leverages powerful AI to automate the reconciliation process from each transaction all the way to the bank. Blue Onion validates data from the source, providing a foundation of financial truth to make smarter business decisions–faster. Blue Onion is a Series A company that is backed by leading investors including Y Combinator, Joe Saunders, former Chairman and CEO of Visa, and Viola FinTech.
Learn more and see a demo of the platform at blueonion.ai.
About This Role
We are seeking talented, driven individuals who bring both expertise and curiosity to the complex problems we’re solving. We’re looking for builders—people who thrive in ambiguity, bring structure and process where it doesn’t yet exist, and turn challenges into opportunities. At Blue Onion, you’ll have the chance to shape not just our products but also our company, taking advantage of the unique career development that comes from building in a fast-paced startup environment. If you’re hungry to learn, eager to take initiative, and excited to make an outsized impact, we’d love to meet you.
What You’ll Do
- Manage technical accounting relationships with customers
- Provide technical guidance to the sales and the customer experience teams to meet the needs of customers of all sizes
- Assist with urgent customer requests and escalate as needed
- Provide expert guidance to customers on best practices for implementing the Blue Onion platform
- Contribute to building Blue Onion’s customer-facing knowledge base and in-app tooltips to help customers learn, implement, and fully adopt the platform for their use case
- Provide guidance to product and engineering teams on technical customer product requests and challenges to inform proper roadmapping where possible
- Maintain a deep understanding of the Blue Onion application and functionality.
- Advocate for the customer internally
Required Skills & Experience
- You’re an expert technical accountant, take ownership of your work, and are highly curious.
- You love working with others and teaching others new ways of doing things.
- Bachelor's Degree in Accounting or Finance
- At least 5+ years of accounting experience, ideally with a combination of Big 4 and industry experience
- E-commerce experience is a plus
- Ability to handle various tasks simultaneously, prioritize open issues, and manage multiple deadlines
- Work independently, and as part of a larger team, to utilize your industry experience and creativity in creating customer solutions
- Experience with complex workflow automation and reconciliation
- Possess strong written and verbal communication skills
- Possess strong collaboration skills
The base pay range for this role is $100,000 – $125,000 per year.
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