Ad Support Specialist

Job Title

Job Description

About The Position | Major goals and objectives and location requirements:

We are seeking a motivated and detail-oriented Ad Support Specialist to join our Advertising Operations team. In this role, you'll support the execution and troubleshooting of digital advertising campaigns across a range of platforms and products. You will work closely with senior ad support staff, ad operations, product, and engineering teams to ensure smooth ad delivery and help troubleshoot and QA day-to-day technical issues. This is an excellent opportunity for someone with foundational ad tech experience looking to grow their expertise in a collaborative environment.

This position is hybrid in-office, with the ability to work remotely for up to 2 days per week.

About The Team | The Team and/or Brand:

The Advertising Operations team is a lean, high-impact group responsible for executing and troubleshooting digital advertising across all brands. We work closely with Sales, Product, Engineering, and vendors, collaborating cross-functionally to ensure seamless campaign delivery.

About The Positions Contributions - Weight % - Accountabilities, Actions and Expected Measurable Results:

30%

• Assist in troubleshooting ad delivery and tracking issues across web and mobile environments.
• Collaborate with ad operations, product, and development teams to support ad implementation tasks.
• Help test and verify ad tags, creatives, and new ad features.

25%

• Use Google Ad Manager (GAM) to perform basic troubleshooting of campaign setup and delivery.

25%

• Support QA efforts for header bidding setups, ad tag deployments, and mobile app implementations.

10%

• Coordinate with 3rd-party vendors on creative tags and basic integration support.

10%

• Log and track issues using internal ticketing tools (e.g., Jira).

The Role’s Minimum Qualifications and Job Requirements:

Education:

• Bachelor’s degree in Business Advertising, or a related field.

Experience:

• 1–2 years of experience in digital advertising, ad operations, or a related technical support role.

Specific Knowledge, Skills, Certifications and Abilities:

• Familiarity with Google Ad Manager (GAM) and understanding of ad trafficking basics.
• Some experience with browser dev tools and debugging ad tags a plus.
• Interest or exposure to Prebid/header bidding and programmatic environments.
• Basic understanding of ad-serving metrics and troubleshooting workflows.
• Comfortable working with ticketing systems (e.g., Jira) and documentation tools.
• Strong communication skills and an eagerness to learn technical concepts.
• Highly organized and able to manage multiple requests in a fast-paced environment.
• Prior experience at a digital media company or with sell-side ad tech preferred.

It is the policy of People Inc. to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the Company will provide reasonable accommodations for qualified individuals with disabilities. Accommodation requests can be made by emailing [email protected].

The Company participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: https://www.e-verify.gov/employees

Pay Range

The pay range above represents the anticipated low and high end of the pay range for this position and may change in the future. Actual pay may vary and may be above or below the range based on various factors including but not limited to work location, experience, and performance. The range listed is just one component of People Inc's total compensation package for employees. Other compensation may include annual bonuses, and short- and long-term incentives. In addition, People Inc. provides to employees (and their eligible family members) a variety of benefits, including medical, dental, vision, prescription drug coverage, unlimited paid time off (PTO), adoption or surrogate assistance, donation matching, tuition reimbursement, basic life insurance, basic accidental death & dismemberment, supplemental life insurance, supplemental accident insurance, commuter benefits, short term and long term disability, health savings and flexible spending accounts, family care benefits, a generous 401K savings plan with a company match program, 10-12 paid holidays annually, and generous paid parental leave (birthing and non-birthing parents), all of which may vary depending on the specific nature of your employment with People Inc. and your work location. We also offer voluntary benefits such as pet insurance, accident, critical and hospital indemnity health insurance coverage, life and disability insurance.