Provides administrative and scheduling support for production and customer service operations. Responsibilities include timekeeping, preparing job packs, managing purchase orders, coordinating equipment maintenance, setting and confirming installation dates, mailing customer packets, following up with customers, and maintaining accurate records. The role requires reliable onsite attendance, strong communication, customer service skills, adaptability, and computer proficiency.
Are you organized, detail‑driven, and energized by keeping operations running smoothly?
At Groundworks, North America’s leader in foundation solutions, our Production Administrative Assistants are essential partners to our field and leadership teams—providing the coordination, accuracy, and follow‑through that keep projects on track. From scheduling support and paperwork management to communication and data accuracy, your work directly supports our crews and ensures a seamless customer experience. If you thrive in a fast‑paced environment and want a stable role with growth opportunities at a nationally respected company, this position is built for you.
The Production Administrative Assistant must enjoy customer service and be able to project an energetic attitude, warm welcome and positive image of Groundworks. This position handles workflow for customer service calls, production and service technician interaction. Support administrative needs of a busy customer service-based industry.
Duties and Responsibilities
- Provide administrative support for timekeeping
- Create weekly job packs
- Create and close purchase orders
- Ensure office equipment is in working order to include scheduling maintenance
- Great customer experiences and service is how we built our reputation. You will be the right fit is you believe in serving people and solving problems.
- Setting and confirming install dates
- Mailing customer information packets
- Following up with customers on a variety of issues
- Updates customer records for accuracy
- It is an essential function of this job that the employee regularly and reliably reports to work on time each working day.
Qualifications
- High School Degree/GED
- 1-2 years Administrative Assistant experience preferred
- Previous call center or customer service preferred
- Must be positive and motivated with excellent communications skills
- Ability to adapt quickly to changes in work strategy
- Excellent computer skills
- Great oral and verbal communication
Working Conditions
- Seeing with the ability to read reports, data, statistics and information on computer screens are required.
- Full-time
- Onsite
What We Offer:
- Competitive base pay + bonus based on company performance ($30-45k avg.)
- Annual Tribe Appreciation Tour, holiday & volunteer events
- Upward mobility - we promote from within 80% of the time
- When you win, you own it—our Employee Ownership Program lets you share the upside
- Tuition Reimbursement Program - we invest in your development!
- Work-life balance - 2 weeks PTO and 6 paid holidays
- US: Affordable and comprehensive benefits package including medical, dental, vision, long & short-term disability, company-paid life insurance, 401(k) and company match & paid maternity leave
- Canada: Affordable and comprehensive benefits package including medical, dental, long & short-term disability, and company paid life insurance
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