AI Account Lead

This is a remote position.

• Serve as the primary point of contact for clients throughout the engagement lifecycle.
  
• Assign and coordinate responsibilities among SoftSnow and client team members.
  
• Develop comprehensive project plans and roadmaps for AI services delivery.
  
• Conduct weekly calls to discuss status updates, performance insights, and project progress.
  
• Address client concerns, questions, and requests in a timely and professional manner.
  
• Present updated plans for upcoming activities and milestones.
  
• Strategize and plan with client and vendor resources to ensure alignment and successful outcomes.
  
• Manage intra-week communications to maintain project momentum.
  
• Translate technical AI concepts into business value propositions that resonate with client stakeholders.
  
• Provide strategic recommendations to clients enabling up-sell opportunities
  
• Monitor project health and proactively identify and mitigate potential risks.
  
• Act as a thought leader, bringing innovation and creative ideas to clients.
  

• Bachelor's degree required.
  

• 1-3 years of experience in account management, client services, or project management.
  
• Experience working in technology consulting or implementation services.
  
• Familiarity with AI technologies, such as Microsoft Copilot, OpenAI, and Retrieval-Augmented Generation (RAG), is a plus.
  
• Background in managing client relationships and expectations in complex project environments.
  
• Experience developing and presenting strategic roadmaps and implementation plans.
  

• Exceptional interpersonal and communication skills, both written and verbal.
  
• Strong project management capabilities with attention to detail.
  
• Strategic thinking and problem-solving orientation.
  
• Ability to understand and articulate technical concepts to non-technical audiences.
  
• Skills in expectation management and stakeholder alignment.
  
• Basic understanding of AI concepts and business applications.
  
• Basic understanding of sales strategies.
  

• Comprehensive Training – Learn AI development through hands-on experience and mentorship.
  
• Exciting Growth Opportunities – Join a fast-growing industry with endless possibilities.
  
• Collaborative Environment – Work alongside top AI professionals in a supportive team.
  
• Innovative Work – Be part of cutting-edge AI projects that shape the future of business.
  
• Flexible Work Environment – Remote work opportunities with a results-driven approach.
  
• Competitive Benefits - Designed to focus on our team's personal, professional and financial goals.