Lead planning, design, delivery and promotion of a customer-service chatbot management platform. Use AI and big data to improve CS operations (corpus training, SOPs, assistant replies, summaries). Collaborate with engineering, UX, and CS teams. Monitor KPIs and user cases to drive product improvements.
Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.
Responsibilities
- Responsible for the overall planning, design, delivery and promotion of CS bot management platform(knowledge base, chat flow, ticket center, etc.)
- Use big data and AI to improve the working efficiency of CS operations including corpus training, SOP design, assistant reply and case summary, etc.
- Collaborate closely with cross-functional teams including engineering, UI/UX design, and CS operations team to achieve product objectives.
- Review CS bot KPI and user cases regularly and find valuable insights to guide product improvements.
Requirements
- Bachelor degree or above.
- Must have product design experience in CS bot.
- Have a good communication skills with multiple stakeholders.
- Process strong data analysis and user insight skills.
- Excellent problem solving and analytical skills.
Why Binance
• Shape the future with the world’s leading blockchain ecosystem
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Tackle unique, fast-paced projects with autonomy in an innovative environment
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)
Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.
Similar Jobs
Artificial Intelligence • Marketing Tech • Sales • Software
Own the cryptographic core: select and evolve MPC/TSS schemes, author protocol reviews, implement and review Rust/Go production crypto, lead audit responses, prepare incident fixes, publish and represent externally, and teach/mentor engineers while scaling the crypto function.
Top Skills:
Bls ThresholdCggmp21Dkls23FrostGg18Gg20GoLattice-Based ThresholdMpcMulti-Party-EcdsaRaccoonRustSparkleTss
Artificial Intelligence • Marketing Tech • Sales • Software
Build and operate production custody systems: signing service, key management, chain integrations, and transaction pipelines. Own end-to-end subsystems, integrate new chains, collaborate with cryptography on threshold signing and key recovery, write post-mortems, and produce clear async design docs and PRs.
Top Skills:
Account Abstraction)Aurora PostgresAWSBitcoin (UtxoCggmp21ClickhouseCloudhsmCmp)Eip-1559Ethereum (Eip-712FrostGg20Github ActionsGoKubernetesLedger VaultMoveMpcPostgresPsbt)RustRust (For Chain Integration)SolanaSolidityTemporalTerraformThreshold Signing (Gg18TssTypescriptYubihsm
Artificial Intelligence • Marketing Tech • Sales • Software
Lead and scale the engineering organization for a regulated digital-asset custody platform. Own hiring, org design, engineering operations (on-call, incidents, release hygiene), delivery against roadmaps, audit and regulator readiness (SOC 2, SAMA, ISO 27001), and cross-functional alignment. Amplify an existing small, specialized team to meet regulatory and institutional requirements while preserving culture and retention.
Top Skills:
Aurora PostgresAWSBitcoinClickhouseEthereumGithub ActionsGoHsmKubernetesMpc/TssRustSolanaTemporalTerraformThreshold Signing ProtocolsTypescript
What you need to know about the Seattle Tech Scene
Home to tech titans like Microsoft and Amazon, Seattle punches far above its weight in innovation. But its surrounding mountains, sprinkled with world-famous hiking trails and climbing routes, make the city a destination for outdoorsy types as well. Established as a logging town before shifting to shipbuilding and logistics, the Emerald City is now known for its contributions to aerospace, software, biotech and cloud computing. And its status as a thriving tech ecosystem is attracting out-of-town companies looking to establish new tech and engineering hubs.
Key Facts About Seattle Tech
- Number of Tech Workers: 287,000; 13% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Amazon, Microsoft, Meta, Google
- Key Industries: Artificial intelligence, cloud computing, software, biotechnology, game development
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Madrona, Fuse, Tola, Maveron
- Research Centers and Universities: University of Washington, Seattle University, Seattle Pacific University, Allen Institute for Brain Science, Bill & Melinda Gates Foundation, Seattle Children’s Research Institute
