Investigate customer cases identified through Responsible Gaming and AML models, conduct risk assessments and source-of-wealth checks, request documentation, take appropriate account actions, escalate issues, monitor regulatory changes, and support compliance process improvements and team training.
At FDJ UNITED, we don't just follow the game, we reinvent it.
FDJ UNITED is one of Europe’s leading betting and gaming operators, with a vast portfolio of iconic brands and a reputation for technological excellence. With more than 5,000 employees and a presence in around fifteen regulated markets, the Group offers a diversified, responsible range of games, both under exclusive rights and open to competition. We set new standards, proving that entertainment and safety can go hand in hand. Here, you’ll work alongside a team of passionate individuals dedicated to delivering the best and safest entertaining experiences for our customers every day.
We’re looking for bold people who are eager to succeed and ready to level-up the game. If you thrive on innovation, embrace challenges, and want to make a real impact at all levels, FDJ UNITED is your playing field.
Join us in shaping the future of gaming. Are you ready to LEVEL-UP THE GAME?
The Role
FDJ United operates in a highly regulated and increasingly complex market where trust and reputation will play key roles in achieving sustainable growth.
The mission of Player Sustainability is to promote a companywide “Build on Trust” and Sustainability priority culture and to ensure FDJ United Group proactively designs and runs its operations on the basis of the mandatory requirements and standards to create a safe user experience and a reputable business, thereby generating sustainable recurring net revenue.
What you will do
- Identify and action customer compliance risk, and act according to documented processes with regards to account actioning, document requests and additional checks required
- Conduct customer risk assessments, including checks on customers' source of wealth, and take appropriate action to ensure that the customer maintains a sustainable level of spending
- Investigate customers detected on our RG and AML models, and take appropriate actions as per established processes – escalating to Governance teams when appropriate
- Ensure you are aware of any regulatory or market changes affecting your function, and that any casework is handled in compliance with regulatory standards and requirements
- Liaise with external teams (i.e. Funds Security) and professionally handle all escalations, ensuring we minimize contacts, empower agents and strive for first contact resolution
- Challenge established processes and drive initiatives to improve ways of working
- Provide training and support to new starters in the team or members from other teams/departments when necessary
- Ensure you are fully up-to-speed on what the other teams in the department are doing and be ready to complement their work in your day-to-day investigations
- Constantly embrace the team objectives and work on your personalized goals on a quarterly basis
- Perform ad-hoc tasks as required by management
- Identify and raise any non-compliance incidents promptly to your line manager.
- Challenge processes, policies and projects that will negatively impact compliance within the Group.
- Complete all mandatory compliance training assigned to you.
How will success be measured in this role
- Acting in line with FDJ UNITED values
- Successful completion of all relevant training and other compliance activities that support FDJ's sustainable and responsible growth
Your experience
- Customer-centric decision making
- Excellent written and verbal communication skills in English
- Fluency in the local language is a plus, but not a requirement
- Strong problem-solving and analytical thinking skills
- Open to giving and receiving constructive feedback
- Good knowledge of Responsible Gaming, AML, and the igaming industry as a whole
- Keen to share knowledge and help others grow
- Team player
- Reliable and self-motivated
- Leads by example
We believe talent knows no boundaries. Our hiring process focuses solely on your skills, experience, and potential to contribute to our team. We welcome applicants from all backgrounds and evaluate each candidate based on merit, regardless of personal characteristics as the age, gender, origin, religion, sexual orientation, neurodiversity or disability.
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