Assistant Director, Student Affairs

About the Opportunity

The Assistant Director serves as a content expert for students, faculty, and other staff in student support and engagement. Using innovative and creative approaches, this position will serve the needs of a large and academically diverse student population across multiple disciplines. The assistant director serves as a primary point of contact for all learners at the Seattle Campus; the position has a high level of student contact and requires excellent interpersonal and conflict management skills. The assistant director must be able to utilize de-escalation techniques to manage students in crisis. The position requires working with the student body and staff and is expected to be able to communicate across differences and facilitate a culturally and socially just portfolio of programs and support services. The assistant director must be able to execute data-driven strategic initiatives in line with the University's 2025 mission.

The primary areas of responsibility will be:

• Student services, student programming and leadership, and strategic operational execution and campus leadership.

Key responsibilities include, but are not limited to:

• Design and execute student support and engagement for Seattle Campus learners, inclusive of learners enrolled in on-ground, hybrid, and online programs across the Pacific Northwest.
• Serve as a point person for managing students in crisis, utilizing de-escalation techniques to mitigate disruption to normal campus operations; triage and identify the core issues that the student is having to guide the student through the various campus units to correct or streamline issue resolution.
• Leveraging student data from across the University, analyze, identify, propose, and execute additions or changes to student service and programming portfolio and campus strategy.
• Continually assess student engagement opportunities, creating and managing platforms for student leadership and co-curricular programming.
• Supervise Seattle Campus Student Ambassadors
• Develop, implement, and assess leadership development programs and initiatives that foster students' personal and professional growth.
• Oversee and support student interest groups, ensuring alignment with institutional goals while promoting an engaging, and vibrant campus community.
• Manage communication strategies to Seattle Campus students.

Minimum Qualifications

• Bachelor's required,  Master's preferred
• 2 to 5 years' experience in academic and/or student life fields in the higher education context.
• Demonstrated success in the management of a multifaceted and dynamic portfolio of services and programs.
• Experience utilizing data to inform strategic decision-making.
• Must enjoy working with learners and helping to guide them through their program to graduation.
• Flexible, creative thinkers are open to innovative ideas and changing priorities within a fast-paced organization.
• Strong writing, communications, project management skills and ability to manage stakeholder expectations is essential.
• The ability to be self-driven and bring teams of individuals together in a collegial and empathetic spirit.
• Ability to think and act both analytically and strategically.
• Experience working with students in crisis a plus.
• Work independently and be an integral member of a team.

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Key Responsibilities & Accountabilities

Strategic Planning Execution and Campus Leadership

• Collaborating with the director, align co-curricular programming pedagogy with Campus and University strategic vision.
• In support of the colleges and academic partners, identify growth opportunities to expand and optimize academic program experience.
• Facilitate communications and weekly meetings amongst Seattle academic and student affairs (ASA) team.
• Maintain an on-going list of current student data, collaborate with the Registrar's Office, LLN data team, university-wide admissions teams, and Seattle Campus operations to ensure accurate and complete data for local Seattle Campus students and larger NW region.
• Keep abreast of all relevant systems (ex. Salesforce, Banner, Apply Yourself, Tableau, intercampus transfers, campus attributes), ensuring each reflects the unique data requirements of the Seattle graduate Campus student population.
• Manage annual comprehensive student survey across Seattle Campus student population.

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Strategic Planning Execution and Campus Leadership

• Collaborating with the director, align co-curricular programming pedagogy with Campus and University strategic vision.
• In support of the colleges and academic partners, identify growth opportunities to expand and optimize academic program experience.
• Facilitate communications and weekly meetings amongst Seattle academic and student affairs (ASA) team.
• Maintain an on-going list of current student data, collaborate with the Registrar's Office, LLN data team, university-wide admissions teams, and Seattle Campus operations to ensure accurate and complete data for local Seattle Campus students and larger NW region.
• Keep abreast of all relevant systems (ex. Salesforce, Banner, Apply Yourself, Tableau, intercampus transfers, campus attributes), ensuring each reflects the unique data requirements of the Seattle graduate Campus student population.
• Manage annual comprehensive student survey across Seattle Campus student population.​

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Student Programming and Leadership

• Design and execute new programming in alignment with NU2025 and campus mission.
• Continually assess student leadership opportunities, creating and managing platforms for student leadership and engagement.
• Manage annual recruitment, hiring and training of student leaders
• Manage multiple student ambassador positions.
• Oversees/Support annual events, including September & January orientations, spring and winter campus graduation ceremonies, and co-curricular student events; additionally support other major campus events including new faculty orientations, career fairs, and open houses.

The salary range is $77,968.80  to $81,870 based on the position's scope and responsibilities.

Position Type

Student Services

Additional Information

Northeastern University considers factors such as candidate work experience, education and skills when extending an offer.  

All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.