MetLife
Assistant Manager Chinese (Mandarin) Language Expert
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Description and Requirements
Internal
• Drive solutions and resolve issues related to external vendors while managing the needs of a variety of internal stakeholders.
• Facilitate vendor proposals and manage vendor dependencies for key MetLife projects.
• Perform ongoing monitoring of service levels and operational metrics to ensure vendors meet business needs.
• Liaise with the APAC region, specifically for China Marketfor all Vendor Management related tasks and relationships.
The incumbent is required to work with Internal & Vendor stakeholders on the following and act as a Relationship Manager for the China market.
The brief tasks included as part of this overall role is to Govern the below.
• Provide ongoing vendor oversight including performance management, business reviews, contract change management and issue escalation.
• Oversee projects that sometimes span across multiple areas, functions, and/or lines of business.
• Determine requirements to address complex and varied business needs for overseeing complex vendors.
• Research and request vendor proposals and develop service level agreements that meet business needs.
• Support new outsourcing initiatives.
• Support the resolution of vendor risk issues.
• Participate and Lead any Transformation or technology related initiatives in the APAC region.
External
• Drive solutions and resolve issues related to external vendors while managing the needs of a variety of internal stakeholders.
• Facilitate vendor proposals and manage vendor dependencies for key MetLife projects.
• Perform ongoing monitoring of service levels and operational metrics to ensure vendors meet business needs.
• Liaise with the APAC region, specifically for China Market for all Vendor Management related tasks and relationships.
The incumbent is required to work with Internal & Vendor stakeholders on the following and act as a Relationship Manager for the China market.
The brief tasks included as part of this overall role is to Govern the below.
• Provide ongoing vendor oversight including performance management, business reviews, contract change management and issue escalation.
• Oversee projects that sometimes span across multiple areas, functions, and/or lines of business.
• Determine requirements to address complex and varied business needs for overseeing complex vendors.
• Research and request vendor proposals and develop service level agreements that meet business needs.
• Support new outsourcing initiatives.
• Support the resolution of vendor risk issues.
• Participate and Lead any Transformation or technology related initiatives in the APAC region.
About MetLife
Recognized on Fortune magazine's list of the 2025 "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™ for 2024, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services.
At MetLife, it's #AllTogetherPossible . Join us!
#BI-Hybrid
Internal
• Drive solutions and resolve issues related to external vendors while managing the needs of a variety of internal stakeholders.
• Facilitate vendor proposals and manage vendor dependencies for key MetLife projects.
• Perform ongoing monitoring of service levels and operational metrics to ensure vendors meet business needs.
• Liaise with the APAC region, specifically for China Marketfor all Vendor Management related tasks and relationships.
The incumbent is required to work with Internal & Vendor stakeholders on the following and act as a Relationship Manager for the China market.
The brief tasks included as part of this overall role is to Govern the below.
• Provide ongoing vendor oversight including performance management, business reviews, contract change management and issue escalation.
• Oversee projects that sometimes span across multiple areas, functions, and/or lines of business.
• Determine requirements to address complex and varied business needs for overseeing complex vendors.
• Research and request vendor proposals and develop service level agreements that meet business needs.
• Support new outsourcing initiatives.
• Support the resolution of vendor risk issues.
• Participate and Lead any Transformation or technology related initiatives in the APAC region.
External
• Drive solutions and resolve issues related to external vendors while managing the needs of a variety of internal stakeholders.
• Facilitate vendor proposals and manage vendor dependencies for key MetLife projects.
• Perform ongoing monitoring of service levels and operational metrics to ensure vendors meet business needs.
• Liaise with the APAC region, specifically for China Market for all Vendor Management related tasks and relationships.
The incumbent is required to work with Internal & Vendor stakeholders on the following and act as a Relationship Manager for the China market.
The brief tasks included as part of this overall role is to Govern the below.
• Provide ongoing vendor oversight including performance management, business reviews, contract change management and issue escalation.
• Oversee projects that sometimes span across multiple areas, functions, and/or lines of business.
• Determine requirements to address complex and varied business needs for overseeing complex vendors.
• Research and request vendor proposals and develop service level agreements that meet business needs.
• Support new outsourcing initiatives.
• Support the resolution of vendor risk issues.
• Participate and Lead any Transformation or technology related initiatives in the APAC region.
About MetLife
Recognized on Fortune magazine's list of the 2025 "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™ for 2024, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services.
At MetLife, it's #AllTogetherPossible . Join us!
#BI-Hybrid
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Home to tech titans like Microsoft and Amazon, Seattle punches far above its weight in innovation. But its surrounding mountains, sprinkled with world-famous hiking trails and climbing routes, make the city a destination for outdoorsy types as well. Established as a logging town before shifting to shipbuilding and logistics, the Emerald City is now known for its contributions to aerospace, software, biotech and cloud computing. And its status as a thriving tech ecosystem is attracting out-of-town companies looking to establish new tech and engineering hubs.
Key Facts About Seattle Tech
- Number of Tech Workers: 287,000; 13% of overall workforce (2024 CompTIA survey)
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- Notable Investors: Madrona, Fuse, Tola, Maveron
- Research Centers and Universities: University of Washington, Seattle University, Seattle Pacific University, Allen Institute for Brain Science, Bill & Melinda Gates Foundation, Seattle Children’s Research Institute