Associate Account Manager- Customer Success

Company Description

About VIVIO

VIVIO Health, a Public Benefit Corporation, is revolutionizing pharmacy benefits management through data and technology. Our foundational principle - "The Right Drug for the Right Person at the Right Price" - drives everything we do. Since 2016, our evidence-based approach has delivered superior health outcomes while reducing costs for self-insured employers and health plans. By ensuring each patient receives the most appropriate medication for their specific condition at a fair market price, we're replacing the obsolete PBM Model with innovative solutions that work better for everyone.

Why Join VIVIO?

• Innovation: Challenge the status quo and shape healthcare's future
• Impact: Directly influence patient care and help change healthcare delivery
• Mission: Join an organization that has a clear vision and mission. 
• Collaboration: Work with passionate teammates dedicated to making a difference
• Growth: Expand your opportunities as we expand our business

Job Description

As an Associate Account Manager, you will be responsible for assisting in the management of VIVIO’s customers, helping to ensure they receive exceptional service and support related to their program. This role involves understanding customer needs and assisting in the delivery of VIVIO’s services.

Who You Will Be Working With: 

This role is multi-disciplinary. You will work closely with Customer Success, Member Experience, Engineering, and other teams. You will report directly to VIVIO’s VP of Customer Success. 

Key Responsibilities: 

• Takes guidance from and supports VIVIO’s account management team in day-to-day tasks for VIVIO’s customers 
• Inputs information into data management system, ensuring accuracy and completeness
• Organizes and schedules customer meetings 
• Completes materials for customer presentations and meetings 
• Completes and reviews reporting 
• Performs customer outreach, as needed 
• Other duties may be assigned 

Problem-Solving: 

• Proactively assist in monitoring client satisfaction and work with the Customer Success team to address any issues or concerns in a timely manner 
• Collaborate with internal teams (e.g., member experience and engineering) to assist in the resolution of customer problems and deliver exceptional service 
• Set priorities and manage workflow for self to ensure efficient, timely, and accurate processing of all responsibilities 

Communication and Collaboration: 

• Strong verbal and written communication skills 
• Interpersonal skills – enjoy working with people 
• Service oriented 
• Willingness to learn and take direction from others 

Qualifications

Required Skills and Experience: 

• A minimum of one (1) year of experience within a related industry
• Enthusiasm and zest for learning
• Customer-focused mindset with a commitment to delivering high-quality service 
• Ability to thrive in a high-volume, fast-paced, and evolving team environment 
• Strong analytical and problem-solving abilities 
• Exceptional organizational skills with the ability to manage multiple tasks, prioritize effectively, and maintain attention to detail 
• Strong interpersonal and communication skills, with the ability to build rapport and trust with teammates and customers 
• Excellent problem-solving and analytical skills 
• Proficiency in Microsoft Office Applications (Word, PowerPoint, Excel, Outlook, Teams, etc.) 
• Bachelor’s degree preferred 
• Occasional travel required. 

Additional Information

• Base salary $50-55K/year plus bonus
• Health Benefits
• PTO
• 401 K with employer match 
• Opportunity to work for a growing and innovative company.
• Dynamic and collaborative work environment.
• The chance to make a real impact with a Public Benefit Corporation.

VIVIO Health is an Equal Opportunity Employer and does not unlawfully discriminate based on any status or condition protected by applicable federal, state, or local municipal law. All your information will be kept confidential according to EEO guidelines.

Please be advised that job opportunities will only be extended after a candidate submits a completed job application and goes through our interview process, including 1:1 and/or group interviews via phone, video conferencing, and/or in-person. All legitimate correspondence from a VIVIO employee will come from our Smart Recruiter Applicant Tracking System "@smartrecruiter.com" or "@viviohealth.com" email accounts.