Associate Customer Success, K12

What you will be doing:

• Manage renewals and capture leads to help grow the account and meet business quota
• Travel to meet customers onsite as well as participate in conferences.  Travel is about 30% to 40%.
• Act as liaison between customer and Instructure
• Cultivate an exceptional member experience by exceeding your member’s expectations. This is achieved through conducting calls, emails, virtual meetings and webinars
• Craft appropriate member strategies to build a deep rolodex of relationships at all levels in your member’s organization and across Parchment’s functions that you can leverage to achieve goals
• Be an effective communicator through conducting dynamic and well-informed presentations; to include key results and deliver difficult messages to members.
• Demonstrate a mastery of Parchment’s products and services, their capabilities and how they solve member business problems.
• Manage all renewal and expansion opportunities for 100 -500 accounts. To include:
• Timely renewal of existing members
• Expanding the value of existing members through price increases, expansions, and lead generation
• Effectively working cross-functionally with fellow Parchies
• Representing Parchment products and services accurately to members
• Quoting, negotiating, and closing contracts
• Accurate forecasting
• Developing and executing strategic customer engagement plans
• Meeting quantitative revenue goals (renewals and expansions) and customer satisfaction goals

Here’s what you will need to know/have:

• Requires a Bachelor's Degree with a minimum of 1-2+ years of related experience
• Capacity to set correct expectations and manage issues/goals to completion.
• Adaptability and the ability to prioritize tasks in a changing environment.
• Passion for the education industry
• Excellent written and verbal communication skills
• Presentation and public speaking ability
• Computer proficiency with MS Office, Salesforce
• Successful management of 100-500 member accounts concurrently with a book of business between $500,000 and $2M
• Consistent attainment of 90% of quarterly/annual goals or greater.

Bonus points if you also have:

• Previous start-up and/or SaaS business model experience
• Project management experience
• MBA
• Experience managing or selling into accounts within the education industry
• Demonstrated successful Sales or Account Executive performance of at least 2 years.
• Management consulting or strategic account management of 1-2 years

Get in on all the awesome at Instructure.

• Competitive salary and 401k.
• Medical, dental, disability, and life insurance.
• HSA program, vision, voluntary life, and AD&D.
• Tuition reimbursement.
• Paid time off, 11 paid holidays, and flexible work schedules.
• LifeStyle Spending Account