Associate Customer Success Manager

Fast-growing measurement company looking for an Associate Customer Success Manager at the beginning of their career journey, who’s looking to grow into a leader within the digital media ecosystem.

Who we are

Adelaide is the leader in one of the fastest-growing areas of advertising: attention measurement and activation. 

Since 2020, we’ve become the trusted media quality measurement partner for 40% of Fortune 50 brands who rely on our award-winning AU metric to plan smarter campaigns, invest in high-quality inventory, and drive stronger business outcomes. Adweek has called Adelaide’s AU “the attention economy’s most widely recognized metric,” and AdExchanger named it “Best Measurement/Analytics Capability.”

Our business continues to scale rapidly,  outperforming the industry with a 35% three-year CAGR. What began as a 9-person startup in 2019 is now a team of more than 75. 

The past year brought meaningful expansion. We launched the AU ecosystem, giving brands, media agencies, and publishers a unified way to leverage and transact on AU. We broadened our programmatic footprint with custom bidding in Google DV360 and pre-bid targeting in The Trade Desk, and grew our partner roster to over 125 platforms and publishers. Leading brands like Dell, Diageo, and Jaguar Land Rover—along with premium publishers such as Hearst, Spotify, and The New York Times—continue to demonstrate AU’s value across the media lifecycle. 

Adelaide is backed by prominent investors such as Human Ventures (Joe Marchese), Aperiam Ventures (Joe Zawadzki & Eric Franchi), WGI (Jonah Goodhart), and Irwin Gotlieb.

We have a NYC office and a London WeWork, but operate as a remote-friendly company with flexible work options. 

We’re a team of action-oriented doers—management rolls up their sleeves and contributes every day. Our culture is rooted in curiosity and rigor: opinions are held lightly, debated openly, and strengthened through testing. Everyone is encouraged to play a role in shaping planning and strategy.

We’re built on belonging and growth—94% of employees report a strong sense of belonging, and 81% say they’re happy at work.

This position reports to the VP of Customer Success; it is a great role for someone excited about learning how to bridge the gap between our clients on the one hand and the Product, Sales, and Engineering teams on the other, keeping everyone up to speed on new developments, client requests, and technical challenges.

You'll be joining a company making a positive impact on the digital media market using evidence-based metrics to increase the transparency of media quality.

This is a fully remote position within the United States, with opportunities to connect with colleagues at our New York office.

Compensation:

This role includes a competitive compensation package with a base salary and performance-based variable incentives that make up approximately 15% of total On-Target Earnings (OTE).

OTE Range: $60,000-$70,000

Performance-based incentives have the potential to exceed the stated OTE.

What you'll learn

An important part of our culture is continuing education and the open sharing of ideas. We offer: 

• A large network of investors and advisors for you to access that will help your team succeed
• Mentorship from executives with decades of experience in adtech and media
• Regular internal knowledge-sharing sessions
• Education budget to accelerate your team’s development

Specifically, in this role, you will learn:

• How to draw insights from data (including custom investigations tied to client goals)
• How to manage campaign setup with the integrations team
• How to provide support for AdOps implementation
• How Adelaide’s data and measurement work, and how to communicate its value

• Interface with clients to provide support prior to, during, and after campaigns
• Ensure clients understand and use the data provided
• Explain Adelaide’s value and encourage optimizations based on insights from data
• Manage reporting and work with the Analyst team to draw insights from data, which may include custom investigations tailored to client-specific goals
• Serve as product expert and understand Adelaide data and measurement
• Manage campaign set up with integrations team based on client needs
• Provide support for AdOps implementation

• 1+ years of experience in an Advertising Technology or Digital Media company
• Excellent communication skills, both written and verbal
• Data visualization/interpretation experience
• Proficiency in Excel and Google office

Health & Wellness

• Medical, dental, and vision insurance
• Paid time off
• Parental leave
• Employee Wellness & Development Stipend
• Holiday break
• Volunteer time off

Financial & Compensation

• Competitive salary
• Performance-based quarterly bonus
• Stock options
• 401(k) retirement plan

Workplace & Equipment

• Remote-first environment
• New York office
• Access to WeWork spaces available

Adelaide is proud to be an Equal Opportunity Employer, committed to fostering a diverse, equitable, and inclusive workplace where all employees can thrive. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status.

Our commitment to equal opportunity employment extends beyond basic compliance to encompass the active cultivation of a workplace that values different perspectives, backgrounds, and experiences.