Associate Director, Account Management

Help shape the future of advertising partnerships across some of the world's most iconic media brands. As Associate Director, Account Management, you'll lead a high-performing team that brings complex client programs to life while driving operational excellence, revenue growth, and exceptional client experiences.

About Hearst Magazines (Why Us?)

Hearst Magazines is one of the world's largest publishers, with a portfolio of more than 30 powerful brands across fashion, luxury, beauty, wellness, entertainment, home, and enthusiast categories. Our brands connect with audiences through compelling content, innovative storytelling, and industry-leading advertising solutions that reach consumers wherever they are.

Key Responsibilities (What You Are Doing)

• Lead, mentor, and develop a team of Account Managers across multiple experience levels, aligning resources and expertise to support client and business needs.
• Partner closely with Sales leadership to manage account priorities, support strategic client relationships, and ensure exceptional service across key advertising partnerships.
• Establish operational rigor and accountability across the Account Management team, ensuring success metrics, service standards, and organizational goals are consistently achieved.
• Monitor the sales pipeline from pre-sale planning through campaign launch, delivery, and billing, proactively identifying risks and escalating issues to ensure client satisfaction.
• Develop and execute strategies that leverage Hearst's full portfolio of advertising products and capabilities to meet client objectives and maximize revenue opportunities.
• Collaborate cross-functionally with Sales, Marketing, Research, Product, Yield, and Operations teams to improve processes, evolve products, and enhance client outcomes.
• Oversee campaign execution and order management, ensuring alignment across media plans, insertion orders, billing requirements, contractual obligations, and campaign deliverables.
• Analyze campaign performance, delivery metrics, and post-sale insights to identify optimization opportunities, support renewals, and uncover incremental revenue opportunities.

Qualifications (What We're Looking For)

• 5+ years of experience in media, sales planning, account management, advertising strategy, or related fields, with a track record of managing complex client programs and partnerships.
• 2+ years of experience leading, coaching, and developing teams while driving performance through measurable goals and feedback.
• Strong understanding of digital advertising products, media planning, campaign execution, and client service best practices.
• Exceptional communication skills, with the ability to influence stakeholders, present ideas clearly, and build trust with clients and internal partners.
• Demonstrated ability to manage multiple priorities and deadlines in a fast-paced, evolving environment.
• Strong analytical, organizational, problem-solving, and project management skills with a high level of attention to detail.
• Proven ability to build collaborative relationships across Sales, Marketing, Research, Product, Operations, and other cross-functional teams.
• Experience using advertising and business platforms such as Salesforce, Google Analytics, Google Ad Manager, or similar systems.
• Bachelor's degree or equivalent professional experience.
• Based in New York City with a hybrid work schedule.

Benefits (What We Offer)

• Work with the Best: Collaborate with top-tier professionals across media, advertising, tech, fashion, lifestyle, and publishing, shaping the future of these dynamic industries.
• Grow Your Skills: Unlock your potential with access to innovative training programs, immersive workshops, and exclusive industry events.
• Work-Life Harmony: Enjoy the flexibility of hybrid work, empowering you to balance professional success with personal priorities.
• Foster Connection & Belonging: Join our Employee Resource Groups and help create a welcoming workplace where everyone feels valued and empowered.
• Wellness First: Prioritize your well-being with a comprehensive benefits package that includes medical, dental, and vision insurance from Day 1.
• Plan for Your Financial Future: Enjoy competitive financial perks, including a 401(k) plan with a generous company match.

The base salary range for this role is $118,000-$123,000. This position is not eligible for bonus or commission compensation. Actual compensation will be determined based on experience, skills, qualifications, and location.

Hearst Magazines is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace and encourage candidates of all backgrounds, experiences, and perspectives to apply. We consider all qualified applicants without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, pregnancy, national origin, age, disability, genetic information, veteran status, marital status, citizenship status, or any other characteristic protected by law. We are dedicated to providing reasonable accommodations for qualified individuals with disabilities throughout the application and interview process.