Associate IT Portfolio Manager

Job Responsibilities

• Assist in planning and scoping IT Tier1 and 2 projects, including defining objectives, deliverables, timelines, and resource needs.
• Coordinate daily project activities, track tasks, manage schedules, and maintain project documentation.
• Facilitate stand-ups, status meetings, and stakeholder updates; prepare meeting notes and action items.
• Monitor project risks, issues, and dependencies; escalate and drive mitigation plans.
• Support requirements gathering, change requests, and impact assessments in collaboration with business analysts and technical leads.
• Maintain project plans, RAID logs (Risks, Assumptions, Issues, Dependencies), and dashboards; report progress and KPIs.
• Partner with IT engineering domains to ensure technical implementation aligns with the product vision, architecture guidelines, security standards, and user needs.
• Help manage vendor coordination, SOWs, and procurement activities as needed.
• Assist with test planning, UAT coordination, and release readiness.
• Contribute to the continuous improvement of project management processes, templates, and best practices.
• Run CAB (Change Advisory Board) meetings, coordinate stakeholder reviews and approvals.
• Other duties as assigned.  

 People Manager

• No

 Education, Experience, and Skills

• 1-3 years of experience, ideally within IT service management (ITSM) in a SaaS environment, with the ability to translate technical requirements into actionable product features.
• 1-3 years of experience in IT project coordination, portfolio support, or a similar role.
• Self-starter with exceptional organizational skills, capable of effectively managing and prioritizing multiple projects.
• Collaborative team player with a customer-focused mindset and strong technical troubleshooting abilities.
• Skilled at guiding users and stakeholders to make informed decisions that align with project goals.
• Experience in creating project documentation and training users on new product implementations.
• Strong communicator with the ability to convey technical issues and solutions clearly across various organizational levels.
• Familiarity with HIPAA, CLIA, and SOX compliance standards. 

• • Analytical mindset with attention to detail; comfortable with metrics and reporting.