Associate Renewals Specialist

OUR MISSION

At Redwood, we empower our customers with lights-out automation for their mission-critical business processes.

ABOUT US

Redwood Software is the leader in full stack automation fabric solutions for mission-critical business processes. With the first SaaS-based composable automation platform specifically built for ERP, we believe in the transformative power of automation. Our unparalleled solutions empower you to orchestrate, manage and monitor your workflows across any application, service or server — in the cloud or on premises — with confidence and control.

Redwood’s global team of automation experts and customer success engineers provide solutions and world-class support designed to give you the freedom and time to imagine and define your future. Get out of the weeds and see the forest, with Redwood Software.

CORE VALUES

One Team. One Redwood

Make Your Own Weather

Obsess over Customer Success

Work the Problem

Be Curious

Own the Outcome

Respect Each Other

YOUR IMPACT

We are a fast-growing, product-led (PLG) brand. Our platform handles the majority of customer renewals automatically, and this role is designed to support that motion by guiding low- and no-touch renewals at scale. We’re looking for a detail-oriented, process-driven Associate Renewals Specialist to help ensure a high volume of renewals are executed accurately, on time, and with minimal friction for our customers.

The Associate Renewals Specialist owns renewals end-to-end for a high-volume book of business, including renewal + expansion attached (co-termed upsell/cross-sell motions) within the renewal cycle. This role operates through established playbooks, standard offers, and defined workflows to drive timely and accurate renewal outcomes. Non‑standard commercial requests and cross‑functional blockers are escalated through prescribed channels. Day‑to‑day coordination with internal teams follows structured intake paths, while complex or exceptional scenarios are routed to the Senior Renewals Specialist for resolution.

• Manage Low- and No-Touch Renewals: Execute a high volume of standard renewals for small to mid-sized customers using established processes and tools and ensure renewals are completed accurately and on-time, primarily through automated and email workflows.

• Renewal Execution & Accuracy: Prepare and send standard renewal quotes and contracts using approved pricing and templates. Track renewal status in Salesforce and ensure data accuracy throughout the renewal cycle.

• Identify & Escalate Exceptions: Monitor renewals for risk signals such as non-response, billing questions, or basic objections. Escalate complex issues (pricing, contract changes, procurement delays) to senior team members when needed.

• Operational Support & Process Adherence: Follow defined renewal processes and SLAs to support forecast accuracy and revenue predictability. Partner with Finance, Order Admin, and Customer Operations team to ensure smooth processing and billing alignment.

• Customer Communication: Handle a high volume of customer emails with clear, professional, and friendly communication. Provide customers with straightforward guidance on renewal timelines, invoices, and next steps.

• Continuous Improvement: Track common renewal questions, delays, and issues and provide feedback to senior renewals and operations leaders to help improve workflows and automation.

YOUR EXPERIENCE

• 2-3 years of experience in renewals, customer operations, sales support, or customer-facing roles (technology company a plus)

• Comfortable working in Salesforce or another CRM; willingness to learn new tools and systems

• Strong attention to detail with the ability to follow processes consistently

• Organized and reliable, with the ability to manage a high volume of tasks in a deadline-driven environment

• Clear and professional written communication skills

• A proactive, “ask-and-learn” mindset with comfort escalating issues rather than solving everything independently

• Bachelor’s degree or equivalent experience preferred

• Business proficiency in English required