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Tebra only initiates contact with candidates via email from an official Tebra email address (@tebra.com, @patientpop.com, or @kareo.com) or through our applicant tracking system, Greenhouse. We will only ask you to provide sensitive personal information through our official application portal — not via social media or text message. We do not conduct interviews via instant messaging.
About the Role
We are looking for a hands-on experienced payment operations risk analyst for a brand new high growth FinTech SaaS team to solve real-world problems for healthcare providers around the country. Patient financial responsibility for healthcare services has been steadily on the rise, creating the need for more streamlined and seamless methods of payment to meet healthcare providers and patient needs.
As an Associate Risk Operations Analyst, you will contribute and support merchant onboarding and underwriting, ongoing fraud monitoring and chargeback workflows with the established procedures and tools. You will ensure compliance with regulatory and operational policies in support of our payment platform. Our goal is to prevent payers, our customers, and our company from becoming victims of the growing payments fraud epidemic. If you like solving tough problems, being part of a fun team, and are tenacious, we would like to hear from you.
Your Area of Focus
- Gather customer information to conduct in depth analysis of customer data for Know Your Customer underwriting and customer due diligence.
- Review and process customer profile and bank account changes
- Review and process ACH rejections and Notice of Changes
- Daily review and processing of chargebacks.
- Review detailed monitoring of payments transactional activities to detect and prevent payments risks.
- Conduct preliminary investigation of suspicious payment activity and suspected fraudulent activity, and work with senior staff to make recommendations for actions to be taken.
- Perform in depth data analysis to identify outliers and trends, to identify and prevent fraud and contribute to continuously improve risk strategy and controls.
- Ensure compliance with operational policies and applicable regulatory requirements.
Your Professional Qualifications
- Bachelor's degree or equivalent years of experience
- Minimum 3 years of merchant underwriting, risk and fraud prevention and/or investigations experience in FinTech or financial services.
- Experience utilizing payments industry verification tools to identify fraudulent applicants or suspect transactions and resolve alerts within SLAs
- Experience decisioning based on data and in accordance with policies and procedures, and within industry best practices
- Ability to maintain discretion and confidentiality with sensitive information
- Data analysis skills using Microsoft Excel/Google Sheet and common industry data analytic, database, and open-source information systems.
- Understanding of risk assessment, compliance requirements, and industry best practices specific to payment processing.
- Understanding of card brand rules and regulations
- Self starter with strong analytical skills and the ability to recognize and analyze emerging trends
- Excellent written and verbal communication skills and strong interpersonal skills
About Tebra
Kareo and PatientPop have joined forces to become Tebra, the digital backbone for practice well-being. While our teams are still supporting both products, our new hires and current employees are now united as Team Tebra.
Tebra aims to unlock better healthcare by helping independent practices bring modernized care to patients everywhere. Well over 100,000 providers trust Tebra to elevate their patient experience, and help them grow their practice. At Tebra, we’re building the future of well-being together. That shared vision for tomorrow begins with compassion and humanity today.
Our ValuesStart with the Customer
We get to know our customers - and their patients - and look at the world through their lens.
Keep It Simple
Healthcare is too complex. We aim to simplify it for everyone.
Stay Entrepreneurial
We reject the status quo and solve problems with creativity, perseverance, and a bias to action.
Better Together
We are diverse, humble, and collaborative. We put the team first and win together.
Celebrate Success
Life is short and joy is underrated. We take time to have fun and celebrate success.
Perks & Benefits
In addition to our healthcare benefits, we also offer amazing perks! Need work from home basics? We offer a discount through Dell! We also offer a number of resources to help you keep your mind and body healthy. Check out obe Fitness or Gympass for a great workout, or LifeWorks Employee Assistance Program to find mental health resources, along with other resources for everyday occurrences.
#LI-BG1 #LI-Remote #BI-Remote
Remote Pay Range
$60,000—$72,000 USD
Tebra is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
California residents who apply or are recruited for a job with us: please carefully review our California-specific Privacy Notice under the California Consumer Protection Act here: https://www.tebra.com/privacy-policy/california-supplemental-notice/
If you would like to report a fraudulent Tebra job posting, please contact us at talentacquisition@tebra.com and consider reporting your experience to the FBI's Internet Crime Complaint Center or the Better Business Bureau to help keep others safe online, too.
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