Backend Software Engineer

Aurelian automates non-emergency calls for 9-1-1 centers. We do this through an AI-powered operator that routes, triages, and resolves calls without the need for human intervention. By doing this, we let 9-1-1 dispatchers focus their time and energy where it’s needed most: actual emergencies.

Nationwide, the average emergency communications center (ECC) is 30% understaffed. Staffing shortages have lead to call-taker burnout and attrition, which is exacerbating the problem even more. Post COVID, wait times for 9-1-1 calls have reached a boiling point; imagine, in the most stressful situation of your life, waiting on hold for over a minute.

But what’s most shocking is 60-80% of the calls 9-1-1 operators take aren’t even emergencies. They’re administrative calls that have been punted to ECCs: noise complaints, lost dogs, paying parking tickets, etc. Our conversational AI answers these administrative calls, reducing hold times, and freeing up human operators to deal with emergent situations.

Aurelian is currently live in centers across the country, and answers thousands of non-emergency calls every day. We are hiring people to help us continue to scale and make real positive impact on public safety infrastructure in the US.

MUST BE WILLING TO WORK ONSITE IN SEATTLE OFFICE

As a Backend Engineer at Aurelian, you will be part of a team building state of the art, multi modal conversational AI systems that help save lives. You’ll own and relentlessly improve core features of our platform, and get to work closely with our customers to develop novel solutions to the unique problems that 9-1-1 call centers face.

Some of the things we’re working on right now include:

• Scaling our systems and infrastructure to handle millions of voice interactions

• Leveraging AI agents to streamline integration with legacy systems

• Making voice AI interactions as natural as human conversation

• Developing intuitive user experiences for human in the loop workflows

• Experience with Python - knowledge of async patterns is a plus

• Familiarity modeling complex data and building scalable systems

• A strong sense of ownership - you should care deeply about your work and what we deliver to customers

• A track record shipping - you should know what it takes to rapidly ship production ready features

• Communication skills - you should be able to effectively communicate and collaborate with non-technical teammates and customers
  

If you’re eager to make technology that matters and want to shape the future of emergency communications, we’d love to hear from you!

• Medical, dental & vision insurance coverage

• Unlimited PTO

• WFH stipend for home office

• Relocation stipend