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Thumbtack

Background Check Lead Specialist

Sorry, this job was removed Sorry, this job was removed at 07:03 p.m. (PST) on Tuesday, Jun 24, 2025
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Remote
Hiring Remotely in United States
Easy Apply
Remote
Hiring Remotely in United States

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Thumbtack helps millions of people confidently care for their homes.

Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.

About the Trust and Safety’s Critical Escalations and Privacy Team

We are a high-performing, tight-knit team of professionals who are focused on creating a world-class experience for our pros, customers, and team. Our mission is to maintain fair and consistent standards while thoughtfully managing risk. We are passionate about reducing risk and building trust with our users and keep this as our north star in everything we do. As a part of our mission, we routinely collaborate with cross-functional teams on projects and joint initiatives to further our Thumbtack mission to do life’s work with joy and purpose..

About the Role

We are seeking a self-driven individual with meticulous attention to detail combined with a high degree of integrity to join our team as a Background Check Specialist. In general, your day-to-day activities will encompass managing the background adjudication process, handling sensitive information with discretion, addressing identity verification impacting our pros, and playing a pivotal role in executing data privacy initiatives such as data retrieval requests. Embark on a rewarding journey with our dynamic team, where your impactful contributions will shape user experiences for both pros and customers alike, propel our business goals forward, and crucially contribute to nurturing a secure and trustworthy environment on the Thumbtack platform.

What you'll do
  • Independently review and adjudicate background check results for service professionals on the Thumbtack platform
  • Make informed decisions regarding the eligibility of service professionals based on background check findings
  • Address and resolve identity verification matters affecting our service professionals
  • Provide clear and timely information to users regarding background check and privacy-related inquiries
  • Process data summary requests in accordance with consumer rights and applicable U.S. privacy laws
  • Partner closely with our Legal, Sales, Support and other cross-functional teams, to train and collaborate on background checks and data privacy matters
  • Assist with the creation and execution of OKR’s and KPI’s to measure our success
In order to be successful, you must bring
  • Experience in a related field such as Trust and Safety, Law Enforcement, Compliance, Human Resources, Legal, or other fields requiring a high degree of confidentiality, discretion, and meticulous attention to detail
  • Proven ability to handle sensitive information with discretion
  • Ability to independently manage a caseload and volume across multiple systems by managing and prioritizing your time and efforts 
  • A dedicated team player with a strong desire for learning, self-driven, resilient, and possessing critical thinking skills for effective problem-solving
  • Demonstrated communication and interpersonal competence, enabling you to appropriately communicate with various audiences such as customers, pros, internal teams, and cross-functional partners
  • Highly adaptable and receptive to feedback
  • High School diploma or equivalent
  • Proven ability to build expertise quickly, absorb details, and adapt to shifting priorities
Expected salary ranges
  • For candidates living in San Francisco / Bay Area, San Jose, New York City, or Seattle metros, the expected hourly range for the role is currently $30.87 - $39.96.
  • For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, the expected hourly range for the role is currently $27.79 - $35.97.
  • For candidates living in all other US locations, the expected hourly range for this role is currently $26.25 - $33.95.

Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.

#LI-Remote

Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law. 

Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com

If you are a California resident, please review information regarding your rights under California privacy laws contained in Thumbtack’s Privacy policy available at https://www.thumbtack.com/privacy/ .

What you need to know about the Seattle Tech Scene

Home to tech titans like Microsoft and Amazon, Seattle punches far above its weight in innovation. But its surrounding mountains, sprinkled with world-famous hiking trails and climbing routes, make the city a destination for outdoorsy types as well. Established as a logging town before shifting to shipbuilding and logistics, the Emerald City is now known for its contributions to aerospace, software, biotech and cloud computing. And its status as a thriving tech ecosystem is attracting out-of-town companies looking to establish new tech and engineering hubs.

Key Facts About Seattle Tech

  • Number of Tech Workers: 287,000; 13% of overall workforce (2024 CompTIA survey)
  • Major Tech Employers: Amazon, Microsoft, Meta, Google
  • Key Industries: Artificial intelligence, cloud computing, software, biotechnology, game development
  • Funding Landscape: $3.1 billion in venture capital funding in 2024 (Pitchbook)
  • Notable Investors: Madrona, Fuse, Tola, Maveron
  • Research Centers and Universities: University of Washington, Seattle University, Seattle Pacific University, Allen Institute for Brain Science, Bill & Melinda Gates Foundation, Seattle Children’s Research Institute
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