Manages and administers client open enrollment programs, leads enrollment specialists, validates benefit plans and employee data, supports renewals, ensures regulatory compliance, coordinates with carriers and vendors, educates clients and employees, resolves service issues, and performs reporting and post-enrollment quality checks.
Position Summary
The Open Enrollment Benefits Manager performs and administers all aspects of open enrollment for our clients and their work site employees. The Open Enrollment Benefits Manager leads a team of open enrollment specialists and serves as an escalation point for all service related and technical challenges, both internally as well as with clients.
Essential Duties and Responsibilities
• Serve as the primary benefit contact for clients during open enrollment • Support sub-departments (underwriting, system operations, client relations, etc) with renewal preparation • Validate client benefit plans for accuracy and perform quality checks of benefits related data prior to delivery • Provide guidance to ensure regulatory compliance • Present and deliver Client renewals with minimal oversight • Communicate and educate Client on all benefit offerings and products • Work directly with insurance carriers and vendors with specific plan questions • Advise employees on their options and help them navigate complex decisions about their benefits • Review and provide various reports using internal tools to update progress of open enrollment • Review the accuracy of employee benefits data within HR information systems (HRIS) • Perform post open enrollment validation • Other tasks and duties assigned related to benefit administration
Knowledge, Skills, and Abilities • Strong organizational, analytical, time management, and problem-solving skills • Experience working with HRIS platforms and able to quickly learn new software systems • Demonstrated leadership abilities. • Ability to listen, understand, read, and communicate effectively both in writing and verbally in a professional environment • Understand project scope, timelines, and milestones • Experience leading others and project/task management • Ability to de-escalate roadblocks using effective communication and best practices
Education & Experience • Bachelors Degree or Above. • 6-10 years of group benefit experience in the PEO industry preferred
This position is eligible for the following benefits:
Health Insurance: Medical, dental, and vision coverage Retirement Plan: 401(k) with company match Paid Time Off: PTO, Holidays, Parental leave and Sick Leave provided as required by applicable state law Other Benefits: Life insurance, short term disability, long term disability, employee assistance program (EAP), flexible spending account (FSA), health savings account (HSA), Identity theft protection, critical illness, accident, cancer, hospital protection, legal and pet insurance. Additional Compensation: [e.g., signing bonus, commission structure] if applicable
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