Bilingual Account Manager, SMB

• Develop a solid understanding of Grubhub's products and services, including their features, benefits, and value propositions.

• Assist in managing a portfolio of accounts, ensuring timely communication, and addressing basic inquiries or concerns from clients.

• Assist restaurants in attracting new diners, boosting order volume, and delivering top-quality service to their diners.

• Conduct regular check-ins with restaurant partners to gather feedback, assess satisfaction levels, and identify areas for improvement.

• Respond to restaurant inquiries, account issues, and requests or route them to appropriate company departments within turnaround time expectations.

• Maintain accurate and up-to-date records of client interactions, including notes on discussions, action items, and follow-up tasks.

• Participate in training sessions and workshops to enhance product knowledge, sales skills, and overall proficiency in account management practices.

• Proactively seek opportunities to contribute to team goals and initiatives, demonstrating a willingness to learn and grow in the role.

What You Bring to the Table

• Must be in Los Angeles, CA.

• Native-level fluency in English is required.

• Candidates fluent in Spanish are strongly preferred.

• Bachelor’s Degree or equivalent years of experience and High School degree/GED required

• 2-4 years of Sales or Account Manager experience. Experience working with (or selling to) restaurant owners is a major plus. Restaurant experience is also a plus.

• Strong computer skills (MS Office, Google products) with the ability to quickly learn new software. Experience with Salesforce.com or similar CRM is a plus.

• Ability and desire to do whatever it takes to find solutions for restaurants.

• Strong verbal and written communication skills.

• Confident making outbound dials on the phone.

• Proven track record of success in meeting and exceeding goals.

• Impeccable organizational skills, easily balancing multiple tasks at once; self-starter with a strong bias towards action and problem-solving; maximizes effectiveness by focusing time in the right areas.

• Outstanding, positive attitude with passion and aptitude for working in a fast-paced and fast-growing environment.

Our hybrid model requires 3 days a week in the office. That said, many team members choose to come in more often to take advantage of in-person collaboration and connection. You're welcome—and encouraged—to be in the office up to 5 days a week if it works for you.

We reward our Sales positions with competitive pay. For this role, we offer uncapped commission with a base salary range as outlined below.

California: $70,400- 88,000 ($88,000-$10,000 OTE)