Bilingual Associate Claims Examiner (English/French)

Title  

Bilingual Associate Claims Examiner (English/French)

 
Overview of Position  

What we do: We offer shipping insurance coverage (inland marine) for packages shipped via UPS, FedEx, the USPS and most major shipping carriers. Our rates are at a discount to the carrier rates, and the claims process is completely online and processed quickly. We are a small, casual inside sales agency without walk-in traffic.

What we need: We need someone who is VERY ORGANIZED and has experience dealing with customers via telephone & email. You must be able to manage emails, faxes, and inbound mail and keep it all organized and accounted for. This position requires someone who is a self-starter and does not need to be micro-managed. You will be dealing directly with customers regarding their shipping insurance claims and managing the entire process from filing to completion. In addition to claims processing this position will support general customer inquiries. This position relies on being organized and being in contact with customers.

What makes us different? 

• Competitive base salary with annual performance bonus

• Comprehensive medical, dental, and vision coverage starting day one

• 401(k) with a 6% company match

• Paid time off, holidays, and a volunteer day

• Remote work environment

• Professional development opportunities

• Employee wellness and mental health resources

What will be my duties and responsibilities in this job?  

• Process and manage large amount of incoming and current claims.
• Communicate with customers regarding open claims.
• Discuss claims & file claims with the shipping companies, such as UPS & FedEx.
• Answer claims inquiries via email, live chat, and telephone.
• Answer customer support questions.
• Scanning documents.

  
What are the requirements needed for this position?  

• High School Diploma
• Customer service experience and ability to manage escalated calls.
• Ability to articulate using email and phone with excellent communication.
• Ability to multi-task and stay organized.
• Proficient in Microsoft Office applications (Word, Excel, Outlook).
• Must be bilingual in English and French
• Proficient using the Internet for research.
• Email communication proficiency.
• Superb attendance record.

What other skills/experience would be helpful to have?  

• Previous claims experience and license preferred.
• QuickBooks experience a plus.

What are the working conditions and physical requirements of this job?   

General office demands   
  

#LI-remote

Pay Range:

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

If there is no posting end date listed then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.

Helping People Thrive in a Connected World
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For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.

What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

AI and Biometric Usage

Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process. Since we would like to know the real you, we require that all of our virtual interviews be conducted on video.

Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant’s privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

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