Handle inbound customer phone inquiries, provide unbiased information on applications and eligibility, assist with enrollment, access and interpret customer/provider data, and perform accurate data entry to record customer transactions.
Job Description
Primary Responsibilities:
• Responds to customer phone inquiries in a prompt, courteous and concise manner.
• Provides callers with an unbiased information to assist customers with application and eligibility requirements.
• Assists customers in the enrollment process.
• Accesses, reads, and interprets customers and provider data elements within customer’s application.
• Performs accurately all data entry functions to reflect customer activity/transactions.
Qualifications
Education Required:
• High school diploma, GED, or equivalent certification
Background & Experience Required:
• Excellent customer service skills
Additional InformationAll your information will be kept confidential according to EEO guidelines.
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What you need to know about the Seattle Tech Scene
Home to tech titans like Microsoft and Amazon, Seattle punches far above its weight in innovation. But its surrounding mountains, sprinkled with world-famous hiking trails and climbing routes, make the city a destination for outdoorsy types as well. Established as a logging town before shifting to shipbuilding and logistics, the Emerald City is now known for its contributions to aerospace, software, biotech and cloud computing. And its status as a thriving tech ecosystem is attracting out-of-town companies looking to establish new tech and engineering hubs.
Key Facts About Seattle Tech
- Number of Tech Workers: 287,000; 13% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Amazon, Microsoft, Meta, Google
- Key Industries: Artificial intelligence, cloud computing, software, biotechnology, game development
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Madrona, Fuse, Tola, Maveron
- Research Centers and Universities: University of Washington, Seattle University, Seattle Pacific University, Allen Institute for Brain Science, Bill & Melinda Gates Foundation, Seattle Children’s Research Institute
