Billing Administrator

About Us

The N2 Company is America’s leading publisher of community magazines. We’re proud of our award-winning media brands – they reach millions of readers in nearly every state and help great businesses connect with ideal clients – but we’re even more proud to provide supportive and fulfilling remote work opportunities for our people.

About The Role

Our Bridge team is looking for a detail-oriented and proactive Billing Administrator to support and improve the client experience for our N2-owned publications. This role is ideal for someone who thrives in a fast-paced, relationship-driven environment and enjoys problem-solving while balancing accuracy with exceptional customer service. You’ll partner with our internal teams to support billing and collections, process commissions, manage advertisement submissions and deadlines, and resolve client inquiries or disputes in a mutually beneficial way.

Interviews for this opening will be conducted over the phone and via video calls. This role will be fully remote. The salary for this position starts at $20.00 per hour, with opportunities for growth and advancement.  

The Role in Action

• Build strong relationships with Client Success Managers, Field Area Directors, sales teams, and advertising clients to support clear communication and smooth account resolution.
• Respond promptly to emails, calls, and requests related to billing questions, payment issues, and account concerns.
• Help clients resolve payment challenges, including declined cards or processing errors, while working to reduce past-due balances.
• Monitor aging reports and proactively contact clients regarding outstanding invoices or overdue balances.
• Collaborate with Accounting Field Support to resolve billing system issues and generate new or adjusted invoices when payment arrangements change.
• Communicate account updates, payment plans, and outstanding balances with internal teams to ensure alignment and timely resolution.
• Work with clients on early termination or buyout agreements and follow company collections procedures when accounts require closure.

The Ideal Candidate

We’re looking for someone who will hit the ground running with:

• 1+ years of experience in accounting, commissions processing, billing, or administrative support.
• Proficiency in Microsoft Office Suite and Google Workspace.
• Adaptable in a fast-paced environment and comfortable with deadlines.
• Excellent written and verbal communication skills via phone and email with a high level of professionalism.
• Comfortable working with numbers, dollar amounts, and contract disputes.
• Can use discretion when working with sensitive information.
  

Skills and Qualities that Set You Apart: 

• Experience with monday.com 
• Have a “we, not me” attitude.
• Truly enjoy helping others.
• Collaborative attitude
• The ability to adapt to a fast-paced and evolving work environment.

• Full health care coverage for you and your family.
• Complimentary basic dental coverage.
• Access to a licensed nutritionist to support your health and wellness goals.
• Employee Assistance Program (EAP) with complimentary mental health resources and additional support services.

• 401(k) plan with a company match to help secure your financial future.
• Financial planning services to guide you in achieving your financial goals.
• $7,000 contribution toward the purchase of your first home through our First-Time Homebuyer Program.

Paid Leave

• Paid time off, including a paid, week-long Holiday Break each year.
• Three-week paid sabbatical after four years of service.
• Paternal leave, including twelve weeks of paid maternity leave and two weeks of paid paternity leave.

• Monthly remote-work reimbursement to assist with home office and internet expenses.

• Pet care insurance and discounts to help support your pets’ health and wellbeing.
• The opportunity to make a difference through N2GIVES, our program dedicated to fighting human trafficking and supporting other impactful causes.

Apply Today to Join Our Team!

At The N2 Company, we believe attitude matters just as much as skills. Our team thrives in a culture built on trust, respect, and humility. We’re proud to foster an emotionally healthy, collaborative environment where people genuinely enjoy working together and are passionate about their roles.

We prioritize professional growth and consistently invest in the development of our team members, promoting from within whenever possible. While we take immense pride in the work we do, we believe our culture is what truly sets us apart.

If you’re looking for a supportive, drama-free workplace that values both excellence and kindness, we’d love to hear from you. (Brilliant jerks need not apply.)

N2 is proud to provide equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, natural hairstyles, religion, gender, sexual orientation, gender identity or expression, pregnancy, parental status, national origin, age, disability, genetic information (including family medical history), HIV / AIDs status (or other medical or health conditions), status as a victim of domestic violence, assault, or stalking, marital status, political affiliation, military service, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. N2 conforms to the spirit, as well as complies with, applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. These protections extend to all management practices and decisions, including recruitment and hiring, appraisal systems, promotions, training, and career development programs. Consistent with these obligations, EEO also provides reasonable accommodations to employees and applicants with disabilities and for sincerely held religious beliefs, observances, and practices.

#LI- Remote