Business Analyst - Card Processing

What We’re All About:

Q2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million end users across our 1,300 financial institutions and fintech clients.  At Q2, our mission is simple: Build strong, diverse communities by strengthening their financial institutions. We accomplish that by investing in the communities where both our customers and employees serve and live.

What Makes Q2 Special?

An early pioneer in Banking as a Service, Q2 is the platform behind some of the biggest names in fintech banking today. Over the years, we’ve worked with amazing clients like Square, Credit Karma, Betterment, Acorns, and many others to launch next-generation financial services that are redefining banking for millions of everyday Americans nationwide. As we scale our platform into the tens of millions of users, we’re looking to bring on a Business Analyst – Card Processing to manage the product lifecycle for some of our key products and help us define the BaaS ecosystem of the future.

As a Business Analyst – Card Processing on our Banking as a Service team, you will be responsible for defining, organizing and executing on a product delivery pipeline for your focus area, Card Processing.  Your work will focus primarily on the product functionality we build alongside our 3rd party partners – you’ll be uncovering client and bank needs, accurately scoping effort, creating robust documentation, developing product delivery goals, and actively contributing to the product roadmap for your functional area. Think of yourself as the glue that ties together Q2’s Banking as a Service platform: working with all the different parts of our group to help us launch new products and evolve our existing ones so our clients can continue defining the cutting edge of banking.

RESPONSIBILITIES:

• Work with Product leadership to develop and effectively prioritize the product backlog 
• Experience partnering with and understanding technology development
• Partner with clients, development, operations, external partners, and cross-functional leaders to identify, build and measure features and functionality that meet business goals
• Manage the product implementation side of key third party relationships for card processing, fraud management, and other critical features
• Define product functionality and write detailed User Stories/Epics with empathy for the end user that help engineers build with a clear end goal in mind
• Provide scope for a release and define release timing and strategy
• Work with the team to define each sprint plan, review completed work, and accept/reject results. This person is highly available to the team
• Apply Agile methods and processes to promote a disciplined software development process that encourages frequent inspection and adaptation of ongoing work product
• Create product documentation for developers, clients, and banks to ensure alignment, expedite product development, and grow our knowledge base and API
• Articulate product vision and user stories in a manner clearly understandable to development teams and clients

EXPERIENCE AND KNOWLEDGE:

• Typically requires a minimum of 5 years of related experience
• Previous financial services, card payment product management, or fintech experience highly preferred, partnerships a plus
• Familiarity with card payment ISO message format, debit card processing in general, and Visa DPS as a processor is highly preferred
• Well versed in process management, demonstrated ability to manage complex rollouts with multiple stakeholders – has launched products at scale
• Strong teamwork, organization, and problem resolution skills
• Excellent verbal, written, presentation, and interpersonal skills
• Self-starter with proven ability to deliver results with minimal assistance is a must 
• Experience contributing in an Agile development environment

This position requires fluent written and oral communication in English.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Health & Wellness

• Hybrid Work Opportunities

• Flexible Time Off 

• Career Development & Mentoring Programs 

• Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents 

• Community Volunteering & Company Philanthropy Programs 

• Employee Peer Recognition Programs – “You Earned it”

Click here to find out more about the benefits we offer.

How We Give Back to the Community:

You can learn more about our Q2 Spark Program, Q2 Philanthropy fund, and our employee volunteering programs on our Q2 Community page. Q2 supports dozens of wide-reaching organizations, such as the African American Leadership Institute, and The Trevor Project, promoting diversity and success in leadership and technology. Other deserving beneficiaries include Resource Center helping LGBTQ communities, JDRF, and Homes for our Troops, a group helping veterans rebuild their lives with specially adapted homes.

At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Applicants in California or Washington State may not be exempt from federal and state overtime requirements