Business Analyst

We’re growing rapidly and expanding our delivery team in the North America !!

Join our dynamic Customer Success team as a Business Analyst , where you'll play a key role in delivering innovative enterprise loyalty solutions for leading global brands.

About Loyalty Juggernaut (LJI)

Loyalty Juggernaut is a pioneer in cloud native loyalty and customer engagement. We are THE JUGGERNAUTS, driving innovation and impact in the loyalty ecosystem. Our GRAVTY® platform is the world’s first autonomous loyalty solution, built for the next generation of digital-first enterprises.

Designed for limitless scalability and hyper-personalization, GRAVTY® delivers cutting-edge, AI-driven loyalty solutions that transform customer engagement across diverse industries, including Airlines, Airports, Retail, Hospitality, Banking, Telecom, and Insurance.

Our Global Impact:

• 400+ Million members connected through our platform.
• 100+ Global Brands trust us to drive loyalty and brand devotion.
• 3-Time Winner of “Best Technology Innovation in Loyalty”.
• Global recognitions for Excellence in Loyalty Management under numerous categories.
• Recognized as a ‘Strong Performer’ in The Forrester Wave™ Loyalty Platforms, Q4 2025.

Explore more about us at www.lji.io

The Opportunity:

An exciting opportunity for enterprising individuals with a genuine passion for customer engagement and loyalty solutions. If you are driven by solving complex business challenges and are eager to build a career delivering impactful, innovative solutions, this role could be a great fit.

As a Business Analyst within the Delivery team, you will partner with leading global brands to design and deliver differentiated loyalty and engagement solutions. You will play a key role in helping clients succeed by translating business needs into actionable insights and enabling them to create meaningful, data-driven customer experiences.

What will you Do:

A blend of Business Consulting and Product Expertise, your responsibilities will encompass both business consulting and product expertise, enabling you to make a holistic impact on our clients' success. You'll:

• Conduct in-depth client discovery sessions, analyzing requirements, identifying pain points, and defining key performance indicators (KPIs).
• Develop comprehensive business cases and market feasibility analyses.
• Provide expert guidance on customer loyalty strategies, recommending tailored solutions to address specific business challenges.
• Oversee the implementation of loyalty program using GRAVTY®, ensuring seamless integration into clients' existing systems.
• Design, deliver, and maintain training programs for client users.
• Manage project documentation and ensure compliance with agreed-upon service level agreements (SLAs).
• Collaborate with the product management team to drive innovation and deliver transformative product features.
• Develop high-impact product marketing collaterals, including white papers and presentations.
• Contribute to go-to-market strategies, ensuring product alignment with market trends and customer needs.

What are we looking for (Must Haves):

An exceptional individual who thrives in a fast-paced, dynamic environment and possesses:

• A University degree or diploma in Computer Science or Business Administration or a related discipline from an accredited institution.
• Up to 3 years of client delivery experience in Business Analysis/Enterprise SaaS Product Implementation.
• Excellent communication skills, both written and verbal, with a knack for delivering persuasive presentations.
• Exceptional interpersonal skills and a problem-solving mindset.
• Proven ability to manage complex priorities and projects under pressure.
• Adaptability and resilience to thrive in a startup environment while taking on diverse responsibilities.
• A meticulous approach to work, demonstrating attention to detail and a commitment to excellence.

Relevant experience in Member Experience, CX or Loyalty SaaS implementation domain is a PLUS.

Additional qualifications that enhance your profile:

• Certification in business analysis.
• Experience with scaled agile methodologies.
• Familiarity with various delivery methodologies.
• Experience with modern tools used in Agile implementations like Jira, Miro, Asana.
• Knowledge of open-source technologies and emerging trends in machine learning, AI, big data, blockchain, and cloud infrastructure.

Why should you consider us?

At LJI, you'll experience:

• A collaborative and empowering work culture that fosters continuous learning and growth.
• Opportunities to make a tangible impact on our clients' businesses.
• A chance to collaborate with a talented team of passionate individuals.
• The satisfaction of contributing to a rapidly growing company with a global presence and industry recognition.

 Unleash your passion for Customer Success and help businesses thrive!