Business Consultant, Analytics and Quality

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. 

So, what’s the role all about? 

This is an exciting consulting position within the NiCE – Value Realization Services (VRS) Organization that is focused on owning our customers’ business case and driving increased adoption and bottom-line ROI value of NiCE solutions. The ideal candidate brings a strong mix consulting and operations experience to be positioned strongly to lead customers through Contact Center/CCaaS Analytics and Quality program transformations. As a seasoned consultant in a technology company such as NiCE, one must possess a unique blend of business, subject matter expertise, and technical savvy to lead the team to deliver bottom line business impact via our software solutions. Candidates should be well experienced to act as a leading voice in maturing our VRS methodology and delivery of the services. This is a hands-on position where you are personally involved in direct consulting delivery of strategic advisory engagements. This consultant will work with multiple broad groups within NiCE and must have proven ability to influence cross-functional teams with or without formal “direct-line” authority and be effective working within a matrixed organization. 

How will you make an impact? 

• Provides best practice guidance to ensure customer fully optimizes their business process and maximizes the full potential of the NiCE offered Analytics and Quality solution(s) 

• Designs change strategy across people, process & technology 

• Serves as a consulting program leader, creating and owning the business case for a multi-tiered customer offering, leading multi-product projects 

• Builds long-term relationships with customers, becoming a trusted advisor 

• Provides individual accountability toward assurance of customer value realization 

• Identifies opportunities for additional engagements through service subscription renewals and business development 

Key Responsibilities: 

• Deliver strategic consulting engagements that drive measurable business improvements, client satisfaction, and successful adoption of NiCE solutions.  

• Develop and execute business cases and value realization plans, aligning solution design, launch strategies, and success criteria with organizational priorities.  

• Lead change management and stakeholder engagement, securing executive sponsorship and cross-functional buy-in throughout the project lifecycle.  

• Provide expert advisory and project management, including financial analysis, ROI modeling, and strategic recommendations to senior leadership.  

• Ensure program alignment and accountability, serving as the primary communication point and driving execution across consulting and implementation teams..  

• Drive repeat business through successful delivery, thought leadership, and credibility in advisory services. 

What’s in it for you? 

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! 

Requisition ID: 
Reporting into: Director, Business Consulting, VRS 
Role Type: Individual Contributor 

 
About NiCE 

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. 

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. 

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.