Business Operations and Program Manager

Overview: Inovalon’s Insights business unit is seeking a Business Operations Manager to lead business critical initiatives related to its delivery of advanced data solutions services to customers across the healthcare system. The Insights business unit focuses on driving impact for customers via maximizing the value of Inovalon’s proprietary large scale, real-world datasets through applied data analytics services solutions.

The position is responsible for providing leadership to the growing Insights Delivery Operations team in fulfilling business and growth objectives. This role will encompass the development and execution of processes that will enable subject matter teams to deliver on contracted customer requirements relative to analytics services. The role will require expertise in process development and improvement, business strategy, project resourcing and tracking, and coordination with Finance and Legal colleagues. This role will report directly to Insights’ Director, Business Operations and Programs.

This is an individual contributor role. 

Duties and Responsibilities:

• Provide daily operations support to the project teams by setting up new customer projects in existing project management and finance systems, ensuring timeline invoicing, documenting all key elements of contractual and project obligations
• Help track project timeline and progress and report out to finance for reporting purposes
• In partnership with relevant teams, lead effort to remedy issues that affect operations, project performance and delivery
• Generate performance reports
• Develop and scale processes and SOPs required to streamline deployment of personnel resources for the fulfillment of pre-sale and post-sale customer delivery obligations
• Work closely with Insights business unit Finance and Legal teams to ensure successful project operational execution, e.g. tracking of timeline and task modifications, requesting invoices, tracking of deliverables, legal amendment need and tracking
• Identify, share and implement new process improvement opportunities
• Facilitate the continual development/evolution of strategic initiatives to improve practice financial performance and efficiency and drive strong operating leverage
• Leverage project management methodologies to drive completion of resulting strategic initiatives, including action item management, escalation of issues/barriers, and any necessary change management techniques
• Acts as a liaison to functional teams across the Insights BU and Company who are stakeholders in the delivery of Insights analytics services – including Sales, HR, Information Technology, Engineering, Data Security/Privacy, Finance/Accounting, Legal, Procurement, and Product
• Develop compelling business cases to be presented to corporate teams whenever new resources are required to improve efficiency or productivity
• Lead cross functional meetings and drives ongoing tracking of and accountability for action items
• Maintain compliance with Inovalon’s policies, procedures and mission statement
• Adhere to all confidentiality and HIPAA requirements as outlined within Inovalon’s Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position
• Fulfill those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving operational and financial success of the company

Job Requirements:

• Minimum 3-5 years of experience supporting teams, projects, and business initiatives in a consulting and/or data product environment
• Excellent attention to detail
• Initiative taker and problem solver
• Confidence and ability to influence team members and business partners toward common goals
• Superior oral and written communications skills in order to clearly and effectively identify and describe issues, and prepare reports, and other deliverables
• Responsive, action-oriented demeanor
• Credibility and capability to build trust and cultivate relationships with diverse internal and external stakeholders
• Problem definition and resolution skills
• Demonstrated ability to manage multiple activities in parallel and comfortable in changing priorities
• Process Improvement skills: root cause analysis, process mapping, statistical data analysis, sustainability/control plans
• Change Management skills: business case development, communication strategy, reinforcement plans, generate sponsorship, assess the climate, prioritize action
• Mastery of Microsoft Office tools, including Word, Excel, PowerPoint, and Outlook
• A positive, professional, patient, and solution-oriented attitude
• Working knowledge of Oracle preferred
• Working knowledge of Power BI preferred – creating, modifying and using report
• Experience in a healthcare organization preferred

Education:

• Bachelor’s degree from accredited college/university in business, management, healthcare administration or related field required; Master’s degree preferred
• Preferred: Certification in Process Improvement, Project Management, and/or Change Management

Physical Demands and Work Environment:

• Sedentary work (i.e. sitting for long periods of time)
• Exerting up to 10 pounds of force occasionally and/or negligible amount of force
• Frequently or constantly to lift, carry push, pull or otherwise move objects and repetitive motions
• Subject to inside environmental conditions; and
• Travel for this position will include less than 5% locally usually for training purposes