Business Operations Director (Resource Management)

Tinuiti is the largest independent full-funnel marketing agency in the U.S. across the media that matters most, with $4 billion in digital media under management and more than 1,200 employees. Built for marketers who demand growth and accountability, Tinuiti unites media and measurement under one roof to eliminate waste—the biggest growth killer of all—and scale what works. Its proprietary technology, Bliss Point by Tinuiti, reveals the truth around growth and waste, and how to capitalize on it. With expert teams across Commerce, Search, Social, TV & Audio, and more, Tinuiti delivers measurable results with brutal simplicity: Love Growth. Hate Waste.

We support 100% remote work for this role!

Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you qualify, but don't necessarily meet every single point on the job description, please still get in touch.

As the Business Operations Director, you will report to the VP and will be the operational lead for a dedicated set of client portfolios and groups. In this role, you are directly responsible and accountable for the staffing, planning, and internal operational decisions that drive the success of your assigned groups.

You will work as the primary partner to portfolio leads, owning the end-to-end resource management process - from last-mile staffing to the development of business cases for new hires. You will support organizational design and spans-of-control planning to ensure portfolios are structured for efficiency and that delivery teams are staffed to meet both client needs and internal profitability targets.

This role requires a leader who understands the mechanics of agency service delivery and can take full ownership of a group's operational health. By leveraging resource models, capacity data, and financial insights, you will make decisions that support both near-term staffing and long-term planning. Your work ensures a balanced alignment between client demands and internal staffing, driving overall operational excellence.

This is an individual contributor role, focused on driving staffing decisions and providing strategic support without direct team management responsibilities.

As the Business Operations Director, you will support:

• Operational Leadership & Strategic Support

  • Maintain close relationships with portfolio and group leads, serving as the accountable owner for all staffing, planning, and internal operational decisions.

  • Lead organizational structure and spans-of-control planning to ensure portfolios are organized for both maximum growth and operational efficiency.

  • Facilitate regular touchpoints with leadership to discuss pipeline activity and team capacity, bringing structure and clarity to complex organizational shifts.

  • Identify risks and implement solutions that keep the portfolio running smoothly and transparently.

• Staffing Execution & Portfolio Management:

  • Manage last-mile staffing for all roles within the group, serving as the final decision-maker to ensure quick and accurate coverage for new deals, transitions, and backfills.

  • Own the end-to-end hiring process, including developing data-backed business cases and recommending new roles based on analysis of financial and capacity needs.

  • Lead account rebalancing initiatives by assessing demand shifts and proactively adjusting allocations to meet workload needs or margin targets.

  • Coordinate closely with Business Development to determine staffing availability and expertise for upcoming pitches and new business opportunities.

  • Maintain a deep understanding of team capabilities to ensure every assignment supports both short-term client success and long-term portfolio health.

• Financial Performance & Resource Optimization:

  • Define staffing needs for all new opportunities and coordinate with Client Finance to ensure alignment with group profitability and margin targets.

  • Own allocation management, CPS insights, and portfolio analysis to identify resourcing risks or inefficiencies.

  • Partner with Client Finance, Business Development, and Client Success on renewal planning, scope changes, and the financial implications of contract shifts.

KPIs:

• Gross margin

• Utilization

• Time to staff new opportunities and cross sells

Professional Qualifications:

• 10+ years of experience in business operations, resource management, finance, or agency leadership, with a clear track record of owning operational outcomes for large portfolios.

• Deep understanding of agency service delivery models, specifically how to balance client needs with internal operational constraints.

• Advanced experience managing P&L drivers, margin targets, and collaborating with Finance teams to build data-backed business cases for headcount.

• Demonstrated ability to act as a primary partner to senior leadership (Managing Directors/VPs), providing clarity and making firm decisions in high-pressure staffing scenarios.

• Experience in managing spans-of-control and designing team structures that support both scalability and profitability.

• Technical proficiency in tools such as Google Sheets/Excel, Google Slides, ChatGPT/Gemini, Salesforce, Workday, Tableau, and/or SQL for data set creation, data analysis, visualization, and resource management.

• Advanced analytical skills with the ability to interpret complex datasets and generate clear, actionable insights that drive both operational and financial performance.

The annual base salary range for this role’s listed level is currently $140,000-$155,000 plus performance bonus of 15%.  Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, and alignment with market data. We will provide more information on our benefits and equity upon requests. Sales roles are also eligible for incentive pay targeted up to or over 100% of the offered base salary (no cap).  Disclosure as required by the Colorado Equal Pay for > Equal Work Act, C.R.S. § 8-5-101 et seq. 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Unlimited PTO: At Tinuiti, we believe you deserve time to rest, recharge, and enjoy life unplugged. When you prioritize time for yourself, you're able to bring your best self to work. That’s why we offer unlimited paid time off, a fully remote environment, and flexibility to take the time you need, when you need it. On top of that, we provide 20 paid holidays, including multiple long weekends, to ensure you have dedicated time to step away and disconnect. We're proud to offer above-industry standard work-life balance, consistently rated as one of the most loved benefits by Tinuitians year after year.

Healthcare: Medical, Dental, Vision, Life & Disability, Flex Spending Accounts

Retirement: Match up to 4% of your contributions at 100%

Perks and Wellness: Fringe, Forma, Unlimited Telemedicine and Teletherapy available at no cost, Thankful giving, Equity

Parental Leave: Birthing parents receive 16 weeks of leave with 100% pay (partners 12 weeks) after the birth or adoption of a child.

Learning and Development: On-demand learning, mentorship program, leadership and management development programs and resources

Disclaimer: This description has been designed to indicate the general nature and level of work performed by employees within this position. The actual duties, responsibilities, and qualifications may vary based on assignment or group. Tinuiti is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.